VIP Guest Relations & Reservations Specialist

The Supreme HR Advisory Pte. Ltd.; Singapore; Vor Ort; SGD 39.000 - 42.000; Vollzeit

Zusammenfassung

The Supreme HR Advisory Pte. Ltd. in Singapore invites applications for a Reservations & Guest Service Specialist in a luxury dining environment.

You will be the primary contact for restaurant reservations, private dining and events, delivering personalised service and converting inquiries into confirmed bookings. You will manage guest profiles, support CRM initiatives, coordinate private dining, catering and corporate events, and collaborate with the Restaurant Manager to optimise capacity and

Qualifikationen

• Experience in guest relations or premium hospitality is required.
• Experience with reservations systems and CRM tools is preferred.

Aufgaben

• Manage reservations across phone, email, online and other channels.
• Record guest preferences, dietary requirements and special requests accurately.
• Monitor bookings, availability and demand to optimise capacity.
• Collaborate with the Restaurant Manager to maximise conversions and revenue.
• Develop relationships with regular, corporate and VIP guests.
• Coordinate private dining, corporate events and catering enquiries from first contact to confirmation.
• Support guest communications and service recovery across channels.

Kenntnisse

Reservations

Guest relations

CRM

Event coordination

Communication

Tools

CRM software

Reservation system

Jobbeschreibung

The Supreme HR Advisory Pte. Ltd. in Singapore invites applications for a Reservations & Guest Service Specialist in a luxury dining environment.

You will be the primary contact for restaurant reservations, private dining and events, delivering personalised service and converting inquiries into confirmed bookings. You will manage guest profiles, support CRM initiatives, coordinate private dining, catering and corporate events, and collaborate with the Restaurant Manager to optimise capacity and