Guest Experience & Business Growth Lead

The Supreme HR Advisory Pte. Ltd.; Singapore; In loco; SGD 39.000 - 42.000; Tempo pieno

Descrizione del lavoro

The Supreme HR Advisory Pte. Ltd. is seeking a Reservations & Guest Relations professional to manage guest inquiries, reservations, and CRM across luxury hospitality channels.

You will convert enquiries into confirmed bookings, handle private dining and events, and support revenue growth. Responsibilities include maintaining guest profiles, coordinating with operations, and ensuring high standards of service and discretion.

Competenze

• Experience in guest relations and reservations for luxury hospitality.
• Familiarity with reservation management systems and CRM.
• Knowledge of Italian cuisine or luxury hospitality is a plus.

Mansioni

• Manage reservations across telephone, email, online and designated channels.
• Record guest preferences and dietary requirements accurately.
• Monitor upcoming reservations and optimize table allocation.
• Develop relationships with regular, corporate and VIP guests.
• Coordinate private dining, events, and catering enquiries through to confirmation.
• Prepare basic reservation and conversion reports for management.
• Support partnerships with reservation platforms and hospitality partners.

Conoscenze

Guest relations

Reservation management

CRM software

Communication

Hospitality industry knowledge

Strumenti

Reservation systems

CRM software

Descrizione del lavoro

The Supreme HR Advisory Pte. Ltd. is seeking a Reservations & Guest Relations professional to manage guest inquiries, reservations, and CRM across luxury hospitality channels.

You will convert enquiries into confirmed bookings, handle private dining and events, and support revenue growth. Responsibilities include maintaining guest profiles, coordinating with operations, and ensuring high standards of service and discretion.