Guest Relations & BD Specialist - Reservations & Events

The Supreme HR Advisory Pte. Ltd.; Singapore; Vor Ort; SGD 39.000 - 42.000; Vollzeit

Zusammenfassung

The Supreme HR Advisory Pte. Ltd. is seeking a Reservations & Guest Relations professional to manage all reservation channels and deliver personalised service for restaurant guests, private dining and events.

You will optimise seating, record guest preferences, and drive revenue growth through proactive conversions and CRM-driven insights. A background in luxury hospitality or premium customer service is valued for maintaining discretion and superb guest experiences.

Qualifikationen

• Possess relevant experience in guest relations, reservations, luxury hospitality, fine dining, hotels or premium customer service.
• Experience using reservation management systems and CRM/database tools is preferred.
• Knowledge of restaurants, wine, Italian cuisine or luxury hospitality is an advantage.

Aufgaben

• Manage reservations across telephone, email, online and other designated channels.
• Maintain accurate reservation records with guest preferences, dietary requirements and special requests.
• Monitor upcoming reservations, booking patterns, availability and demand.
• Collaborate with Restaurant Manager and operations to optimise table allocation and capacity.
• Follow up on enquiries to maximise conversion into confirmed reservations.
• Track cancellations, lost enquiries and relevant guest trends.
• Develop and maintain relationships with regular, corporate and VIP guests.
• Maintain accurate guest profiles including preferences, occasions, and service notes.
• Recognise returning guests and communicate important information to the team.
• Support guest retention through personalised follow-up and discretion.
• Maintain confidentiality of guest information.
• Manage private dining, corporate events, and group enquiries from initial contact to confirmation.
• Recommend rooms, menus and dining arrangements for events.
• Coordinate quotations, menus, seating, deposits and special requests.
• Follow up on outstanding enquiries to maximise conversion.
• Ensure handover of confirmed events to operations.
• Handle incoming catering and off-site event enquiries.
• Recommend catering solutions and coordinate with relevant departments.
• Follow up on quotations and enquiries.
• Support repeat catering and corporate business.
• Respond promptly and professionally to guest enquiries across channels.
• Provide accurate menus, promotions and policies.
• Maintain high standards of written and telephone communication.
• Receive guest feedback and escalate issues to management.
• Ensure timely follow-up on complaints or sensitive matters.
• Maintain accuracy on third-party reservation platforms.
• Develop relationships with reservation and hospitality partners.
• Coordinate promotions and partnership initiatives.
• Support relationships with corporate and concierge partners.
• Maintain guest database accuracy, profiling and segmentation.
• Prepare basic reservation, enquiry and conversion reports for management.
• Identify booking trends and revenue growth opportunities.

Kenntnisse

Guest relations

Reservations management

CRM/database tools

Communication skills

Upselling & revenue growth

Team collaboration

Tools

CRM software

Jobbeschreibung

The Supreme HR Advisory Pte. Ltd. is seeking a Reservations & Guest Relations professional to manage all reservation channels and deliver personalised service for restaurant guests, private dining and events.

You will optimise seating, record guest preferences, and drive revenue growth through proactive conversions and CRM-driven insights. A background in luxury hospitality or premium customer service is valued for maintaining discretion and superb guest experiences.