Reservations Executive (VIP - Call Centre)

ALLIED SEARCH PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Benefits offered by this job

Reputable Organization

Attractive Remuneration Package

Good Career Progression

Job summary

ALLIED SEARCH PTE. LTD. invites applications for a VIP Reservations Executive in our call centre. You will deliver exceptional guest service by understanding preferences, handling bookings, and coordinating with internal teams to ensure seamless experiences.

The role requires a Diploma and proficiency in Microsoft Office, with strong communication and customer service skills. Weekend and public holiday shifts are included, offering good career progression and remuneration.

Qualifications

• Diploma qualification with proficiency in Microsoft Office applications.
• Strong communication and customer service skills, with relevant hospitality or service industry experience.
• Able to work rotating shifts, including weekends and public holidays.

Responsibilities

• Deliver exceptional customer service by proactively understanding guest preferences, anticipating needs, and creating personalized experiences to enhance overall satisfaction and loyalty.
• Handle and process guest enquiries with accuracy and efficiency, ensuring reservations, bookings, and special requests are completed promptly while maintaining high service standards.
• Liaise closely with internal departments to coordinate seamless arrangements for guest requests, ensuring timely delivery of products and services and a smooth end-to-end customer experience.
• Manage guest feedback, concerns, and complaints in a professional and empathetic manner, providing appropriate resolutions while upholding service quality and strengthening guest relationships.
• Maintain up-to-date knowledge of products, services, promotions, and operational procedures to provide accurate information and recommendations tailored to guest needs.
• Ensure all guest interactions are documented accurately in the system, keeping records updated to support effective communication, follow-up actions, and service continuity.

Skills

Communication skills

Customer service

Education

Diploma qualification

Tools

Microsoft Office

Job description

• Reputable Organization

• Attractive Remuneration Package

• Good Career Progression

As a Reservations Executive (VIP - Call Centre) , you will be responsible for the following duties:

• Deliver exceptional customer service by proactively understanding guest preferences, anticipating needs, and creating personalized experiences to enhance overall satisfaction and loyalty.

• Handle and process guest enquiries with accuracy and efficiency, ensuring reservations, bookings, and special requests are completed promptly while maintaining high service standards.

• Liaise closely with internal departments to coordinate seamless arrangements for guest requests, ensuring timely delivery of products and services and a smooth end-to-end customer experience.

• Manage guest feedback, concerns, and complaints in a professional and empathetic manner, providing appropriate resolutions while upholding service quality and strengthening guest relationships.

• Maintain up-to-date knowledge of products, services, promotions, and operational procedures to provide accurate information and recommendations tailored to guest needs.

• Ensure all guest interactions are documented accurately in the system, keeping records updated to support effective communication, follow-up actions, and service continuity.

Requirements

• Diploma qualification with proficiency in Microsoft Office applications.

• Strong communication and customer service skills, with relevant experience in the hospitality or service industry.

• Able to work rotating shifts, including weekends and public holidays.

We regret to inform that only shortlisted candidates will be notified.