Senior / Guest Service Executive

VILLAGE HOTEL BUGIS; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Flexi benefits

Birthday leave

Vouchers

Annual health screening

Insurance coverage

Job summary

Village Hotel Bugis in Singapore is seeking a front office/guest services professional to deliver courteous service, respond promptly to guest inquiries, and assist with requests. You will handle cashiering tasks, upsell room revenue, maintain guest relations, and support a smooth hotel operation.

Responsibilities include managing guest concerns, ensuring security procedures, and maintaining a professional appearance.

Qualifications

• Minimum Diploma in Hospitality, Tourism, or related field.
• Prior experience in Front Office or Guest Services preferred.
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
• Leadership qualities with the ability to guide and support team members.
• Well-groomed and professional in appearance and conduct.
• Willing to work rotating shifts, weekends, and public holidays.

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests; respond to complaints, requests and inquiries efficiently.
• Provide courteous and efficient service; ensure calls are handled promptly within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedures.
• Maintain good guest relations with in-house guests; project a courteous and hospitable attitude.
• Understand hotel room types, rates and availability; identify upsell opportunities to boost revenue.
• Own and promptly resolve guest problems; report to supervisor for follow-up and submit glitch reports as necessary.
• Ensure guest room security, emergency and fire procedures are followed; promote Safe Deposit boxes as required.
• Acquire knowledge of hotel facilities and events to provide accurate information to guests; maintain professional relations with hotel staff.
• Maintain a well-groomed appearance and tidy work area; uphold high standards of personal grooming.
• Perform other duties assigned by supervisors with diligence and professionalism.
• Employees will enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

Skills

Leadership qualities

Communication skills

Problem solving

Team support

Presentable appearance

Education

Diploma in Hospitality

Job description

Responsibilities:

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies &Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies& procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
• Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage

Requirements:

• Minimum Diploma in Hospitality, Tourism, or related field.
• Prior experience in Front Office or Guest Services preferred.
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
• Leadership qualities with the ability to guide and support team members.
• Well-groomed and professional in appearance and conduct.
• Willing to work rotating shifts, weekends, and public holidays.