Reservations and Customer Care Executive

TALENTS@WORK PTE. LTD.; Singapore; On-site; SGD 27,000 - 42,000; Full time

Job summary

TALENTS@WORK PTE. LTD. is seeking a reservations/customer service professional to handle room enquiries, convert them to bookings, and ensure a smooth guest experience from inquiry to confirmation.

Ideal candidates are customer-focused, organised, and able to communicate effectively across phone, email, and digital channels in a fast-paced hospitality environment located in Orchard Area.

Qualifications

• Experience in reservations, customer service, or hospitality operations.
• Strong communication skills with professional phone and email etiquette.
• Good attention to detail and administrative accuracy.
• Comfortable using computer systems and reservation platforms.
• Organised and able to manage multiple tasks in a fast-paced environment.
• Customer-focused with a strong service mindset.

Responsibilities

• Handle room reservation enquiries via phone, email, and digital channels
• Convert enquiries into confirmed bookings accurately and efficiently
• Provide clear information on room options, promotions, and hotel offerings
• Identify upselling and cross-selling opportunities where appropriate
• Respond to guest requests professionally and in a timely manner
• Ensure reservation details are recorded accurately in booking systems
• Support administrative tasks related to reservations and room inventory
• Maintain high service standards in all guest communications

Job description

Enjoy helping guests, handling bookings, and delivering great service? Join a hospitality team where you’ll play a key role in converting enquiries into bookings while creating a smooth and positive guest experience. This role is ideal for someone who is customer-focused, organised, and confident communicating across phone, email, and digital channels.

Location:Orchard Area

Key Responsibilities

• Handle room reservation enquiries via phone, email, and digital channels
• Convert enquiries into confirmed bookings accurately and efficiently
• Provide clear information on room options, promotions, and hotel offerings
• Identify upselling and cross-selling opportunities where appropriate
• Respond to guest requests professionally and in a timely manner
• Ensure reservation details are recorded accurately in booking systems
• Support administrative tasks related to reservations and room inventory
• Maintain high service standards in all guest communications

Requirements

• Experience in reservations, customer service, or hospitality operations is an advantage
• Strong communication skills with professional phone and email etiquette
• Good attention to detail and administrative accuracy
• Comfortable using computer systems and reservation platforms
• Organised and able to manage multiple tasks in a fast-paced environment
• Customer-focused with a strong service mindset

Talents@Work Pte Ltd (21C0501)
Tan Jin Kai (R23115830)