Customer Relations Executive (Hotel)

GP Hotel Management Pte. Ltd.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Benefits offered by this job

5 days’ work week

Attractive incentive and bonus

Staff rates at Accor hotels in SG &世界

Birthday leave

Job summary

GP Hotel Management Pte. Ltd. in Singapore seeks friendly, customer-focused individuals to join our Wonderful People family. Enjoy a dynamic, easy-going atmosphere with opportunities across our hotel brands and travel benefits.

As a Guest Services professional, you will communicate with guests, handle feedback, and assist with reservations, amendments, and special requests while delivering exceptional service and birthday leave benefits.

Qualifications

• Strong interpersonal and communication skills.
• Detail-oriented individual.
• Able to work independently.

Responsibilities

• Communicate with guests and/or customers to understand their preferences and needs and gather feedback
• Investigate and handle concerns and feedback received from guests and/or customers
• Communicate to relevant personnel and/or team members regarding guests and/or customers with specific needs
• Take action to address guests’ and/or customers’ concerns and feedback
• Handle Reservation Amendment Requests
• Handle Reservation Amendment / Cancellation Requests
• Handle Guest Complaint/ Guest Special Requests
• Handle Pre-Authorisation Of Guest’s Credit Card
• Handle Waiver Request

Skills

Interpersonal communication

Customer service

Detail orientation

Tools

PMS

Job description

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• 5 days’ work week
• Attractive incentive and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Responsibilities:

• Communicate with guests and/or customers to understand their preferences and needs and gather feedback
• Investigate and handle concerns and feedback received from guests and/or customers
• Communicate to relevant personnel and/or team members regarding guests and/or customers with specific needs
• Take action to address guests’ and/or customers’ concerns and feedback
• Handle Reservation Amendment Requests
• Handle Reservation Amendment / Cancellation Requests
• Handle Guest Complaint/ Guest Special Requests
• Handle Pre-Authorisation Of Guest’s Credit Card
• Handle Waiver Request

Requirements:

• Working knowledge in PMS will be an advantage
• Detailed oriented individual
• Able to work independently
• Strong interpersonal and communication skills