Reservation Admin | 6 Months Contract

Good Job Creations (Singapore) Pte Ltd; Singapore; On-site; SGD 24,000 - 32,000; Full time

Job summary

Good Job Creations (Singapore) Pte Ltd is hiring a reservations assistant on a 6-month contract to manage bookings across channels and ensure timely responses following SOPs.

You will liaise with bookers and hotels, maintain promotions and hotel information, and employ upselling where possible while keeping accurate records. Strong MS Office, communication, and admin skills are required; weekend work and overtime may be needed.

Qualifications

• Proficient in MS Office and email systems.
• Strong customer service mindset and communication skills.
• Ability to maintain accurate records and manage admin tasks.
• Willingness to work on weekends and public holidays; overtime as needed.

Responsibilities

• Handle reservations received via all channels timely and accurately per SOPs.
• Liaise with bookers and hotels/sales to ensure smooth pre-arrival experience.
• Maintain up-to-date information on promotions and hotels.
• Maximize opportunities through upselling techniques.
• Ensure proper filing and recording of all correspondences.
• Support management as required and comply with policies.

Skills

Customer service

Communication

Administration

Adaptability

Teamwork

Tools

MS Office

Email system

Reservations system

Job description

Contract Period: 6 Months (subject to extension and renewable)

Working Hours: 9am to 7pm [1 hrs 15mins Break]

Working Days: 5 days work week inclusive of weekend and PH

Salary: $2.5k

Job Description

• Handle reservations received via all channels timely and accurately according to SOPs

• Liaise with bookers and hotels/sales to ensure smooth pre-arrival experience

• Maintain up-to-date information of all promotions and hotels information

• Maximize opportunities through upselling techniques

• Ensure proper filing and recording of all correspondences

• Compliance with department’s related policies and procedures

• Supports management as and when required

Requirement

• Proficient in MS Office, email system, reservations system will be an advantage

• Display high level of customer service

• Possess strong communication and administration skills

• Able to adapt in a fast-paced environment.

• Able to work including weekends and public holidays (off-in-lieu if work on Public Holidays)

• Able to overtime as and when required.

We regret to inform that only shortlisted candidates would be notified.

This hiring is supported by NTUC's e2i.

EA License No: 07C5771
EA Personnel No: R25128887
EA Personnel Name: Vivian Soh Sian Lik