Hotel Reservations Agent / Operator

SEARCH AVENUE PRIVATE LIMITED; Singapore; On-site; SGD 19,000 - 32,000; Full time

Job summary

SEARCH AVENUE PRIVATE LIMITED in Singapore is seeking a Reservations Agent / Operator to join the pre-opening team of a new luxury hospitality destination. You will handle room reservation enquiries, convert bookings, and deliver exceptional guest service from enquiry to confirmation.

You will be the main point of contact for guests, driving revenue, maintaining booking accuracy, and coordinating with front office and operations to meet guest requirements and special requests.

Qualifications

• Experience in reservations, hospitality or front office preferred.
• Strong verbal and written communication with excellent telephone etiquette.
• Proficiency in Microsoft Office and hotel reservation systems.
• Strong organisational skills with the ability to manage multiple tasks.

Responsibilities

• Handle room reservation enquiries via phone, email, and other channels in a professional manner.
• Convert enquiries into confirmed bookings and record details accurately.
• Provide guests with information on availability, rates, promotions, and hotel services.
• Respond promptly to guest requests while maintaining high customer service standards.
• Identify opportunities to maximise room revenue and promote hotel products and services.
• Follow up on reservation enquiries and potential business opportunities.
• Maintain accurate reservation records and ensure bookings are updated in the PMS.
• Support room inventory management and related reservation admin duties.
• Ensure guest interactions align with company service standards.
• Communicate guest requirements and special requests with operations teams.
• Maintain accuracy, efficiency and attention to detail in reservation activities.

Skills

Reservations

Customer service

Communication

Organisational skills

Education

Hospitality qualifications

Tools

Microsoft Office

Hotel reservation systems

Job description

Our client is seeking a Reservations Agent / Operator to join the pre-opening team of a new luxury hospitality destination in Singapore. This role is responsible for managing room reservation enquiries, converting bookings, and delivering exceptional guest service throughout the reservation process. As a key point of contact for guests, you will play an important role in driving revenue, maintaining booking accuracy, and ensuring a seamless guest experience from enquiry to confirmation.

Job Responsibilities:

• Handle room reservation enquiries via phone, email, and other communication channels in a professional and timely manner.
• Convert enquiries into confirmed bookings while ensuring all reservation details are accurately recorded.
• Provide guests with accurate information on room availability, rates, promotions, and hotel services.
• Respond promptly to guest requests and maintain a high standard of customer service at all times.
• Identify opportunities to maximise room revenue and promote hotel products and services where appropriate.
• Follow up on reservation enquiries and potential business opportunities.
• Maintain accurate reservation records and ensure all bookings are updated in the hotel management system.
• Support room inventory management and other reservation-related administrative duties.
• Ensure all guest interactions are handled professionally and in accordance with company service standards.
• Work closely with operational teams to ensure guest requirements and special requests are communicated effectively.
• Contribute to a seamless guest experience by maintaining accuracy, efficiency, and attention to detail in all reservation activities.

Job Requirements:

• Previous experience in reservations, hospitality, customer service, or front office operations preferred.
• Strong verbal and written communication skills with excellent telephone etiquette.
• Proficiency in Microsoft Office applications and hotel reservation systems.
• Strong organisational skills with the ability to manage multiple tasks effectively.
• High level of accuracy and attention to detail.
• Service-oriented with a passion for creating positive guest experiences.
• Ability to work well under pressure in a fast-paced environment.
• Hospitality-related qualifications will be an advantage.
• Pre-opening hotel experience will be advantageous.

Location: Central

Work Hours: 5 days work week (shift duties required)

Salary: Up to $2,900

We regret that only shortlisted candidates will be notified.