Remote Web3 Account Growth & Renewals Manager

Filecoin Foundation; Singapore; On-site; SGD 90,000 - 115,000; Full time

Benefits offered by this job

Stock options

Cutting-edge tech stack

Flat structure

Flexible schedule

Global opportunities

Diverse, multinational team

Job summary

Chainstack is hiring an Account Manager to foster long-term relationships with customers in the Web3 space. You will guide onboarding, drive adoption, ensure renewals, and identify growth opportunities across our product suite.

The role is fully remote with global collaboration. You will partner with teams to deliver value, support customers, and communicate outcomes effectively across executive stakeholders.

Qualifications

• 3+ years in a customer-facing post-sales role (customer success, account mgmt, or sales engineering).
• Understanding of Web3 technologies; blockchain experience is a plus.
• Proven track record of customer retention and growth through excellent service.
• Strong communication and executive-level presentation skills.
• Ability to manage multiple projects and priorities simultaneously.
• Proficiency with CRM tools such as HubSpot and spreadsheets (Excel).

Responsibilities

• Lead onboarding for new customers and ensure a value-driven start.
• Drive account expansion through upselling and cross-selling.
• Monitor customer health and improve adoption and satisfaction.
• Conduct regular touchpoints and quarterly business reviews.
• Build trusted relationships with stakeholders across customer orgs.
• Document business and technical outcomes achieved for customers.
• Collaborate with support and engineering to resolve issues.
• Coordinate internal resources to ensure success.
• Manage renewals and follow up on failed payments.
• Research, verify, and manage renewal data and pricing.
• Work with marketing to develop testimonials and case studies.

Skills

Executive communication

Relationship management

Negotiation

Presentation skills

Multitasking

Web3 knowledge

Blockchain experience

Customer retention

Tools

HubSpot CRM

Excel

Job description

Chainstack is hiring an Account Manager to foster long-term relationships with customers in the Web3 space. You will guide onboarding, drive adoption, ensure renewals, and identify growth opportunities across our product suite.

The role is fully remote with global collaboration. You will partner with teams to deliver value, support customers, and communicate outcomes effectively across executive stakeholders.