Growth-Driven Account Manager (Expansion & Renewal)

Brandwatch; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

Cision seeks a seasoned professional to own and grow an assigned installed customer base, driving expansion ARR and durable net revenue retention within higher-volume accounts. You will leverage structured expansion selling, renewal leadership, and disciplined execution, supported by digital engagement models over high-touch service ownership.

Responsibilities include managing renewal strategy, identifying upsell opportunities, and maintaining accurate CRM records.

Qualifications

• 5+ years in related role or experience.
• Experience in account management, commercial growth, or expansion-focused sales roles.
• Demonstrated ability to manage recurring revenue relationships.
• Strong discovery and value articulation skills.
• Experience using CRM systems and structured sales methodologies.

Responsibilities

• Own and deliver expansion ARR and renewal outcomes within assigned accounts.
• Identify, qualify, and close upsell and cross-sell opportunities aligned to customer value and portfolio fit.
• Lead renewal strategy and execution, ensuring retention and appropriate pricing discipline.
• Manage a high-volume install base using structured outreach, automation tools, and defined engagement cadences.
• Execute shorter sales cycles across transactional to moderate complexity opportunities.
• Build account plans focused on wallet-share growth and product adoption.
• Maintain accurate forecasting and CRM documentation for expansion and renewal pipeline.
• Coordinate cross-functional engagement with CX, Product, and Solutions teams while retaining commercial ownership.
• Transition accounts requiring higher complexity handling to appropriate segment leaders when applicable.
• Perform other duties and responsibilities as required to support business needs.

Skills

Account management

Commercial growth

Expansion-focused sales

CRM usage

Forecasting

Education

University degree

Tools

CRM systems

Job description

Cision seeks a seasoned professional to own and grow an assigned installed customer base, driving expansion ARR and durable net revenue retention within higher-volume accounts. You will leverage structured expansion selling, renewal leadership, and disciplined execution, supported by digital engagement models over high-touch service ownership.

Responsibilities include managing renewal strategy, identifying upsell opportunities, and maintaining accurate CRM records.