Blockchain Account Manager: Onboarding, Growth & Renewals

Chainstack; Singapore; Hybrid; SGD 114,000 - 165,000; Full time

Benefits offered by this job

Competitive USD salary

Stock options

AI-first environment

Cutting-edge tech stack

Flat structure

Flexible schedule

Global, fast-growing market

Multinational team

Job summary

Chainstack is seeking an enthusiastic Account Manager to foster long-term relationships with customers and guide them through onboarding, adoption, renewals, and growth across our product suite. You’ll drive value and coordinate with cross-functional teams to ensure customer success in a fast-paced, AI-enabled environment.

You will work with a diverse, multinational team, focusing on building trust, managing stakeholder expectations, and delivering measurable outcomes for our clients in the

Qualifications

• 3+ years in a customer-facing post-sales role.
• Interest and understanding of Web3 technologies.
• Experience with blockchain is a plus.
• Track record of customer retention and growth.
• Strong communication and executive-level presentation skills.

Responsibilities

• Lead onboarding for new customers to drive value.
• Drive account expansion through upselling and cross-selling.
• Monitor customer health and improve adoption and satisfaction.
• Conduct quarterly business reviews with stakeholders.
• Manage renewals and follow up on payments.
• Collaborate with support and engineering to resolve issues.
• Coordinate internal resources for customer success.

Skills

Customer-facing role

Executive-level communication

Multi-project management

Listening and relationship management

Tools

HubSpot CRM

Excel

Job description

Chainstack is seeking an enthusiastic Account Manager to foster long-term relationships with customers and guide them through onboarding, adoption, renewals, and growth across our product suite. You’ll drive value and coordinate with cross-functional teams to ensure customer success in a fast-paced, AI-enabled environment.

You will work with a diverse, multinational team, focusing on building trust, managing stakeholder expectations, and delivering measurable outcomes for our clients in the