Account Manager

Chainstack; Singapore; Hybrid; SGD 114,000 - 165,000; Full time

Benefits offered by this job

Competitive USD salary

Stock options

AI-first environment

Cutting-edge tech stack

Flat structure

Flexible schedule

Global, fast-growing market

Multinational team

Job summary

Chainstack is seeking an enthusiastic Account Manager to foster long-term relationships with customers and guide them through onboarding, adoption, renewals, and growth across our product suite. You’ll drive value and coordinate with cross-functional teams to ensure customer success in a fast-paced, AI-enabled environment.

You will work with a diverse, multinational team, focusing on building trust, managing stakeholder expectations, and delivering measurable outcomes for our clients in the

Qualifications

• 3+ years in a customer-facing post-sales role.
• Interest and understanding of Web3 technologies.
• Experience with blockchain is a plus.
• Track record of customer retention and growth.
• Strong communication and executive-level presentation skills.

Responsibilities

• Lead onboarding for new customers to drive value.
• Drive account expansion through upselling and cross-selling.
• Monitor customer health and improve adoption and satisfaction.
• Conduct quarterly business reviews with stakeholders.
• Manage renewals and follow up on payments.
• Collaborate with support and engineering to resolve issues.
• Coordinate internal resources for customer success.

Skills

Customer-facing role

Executive-level communication

Multi-project management

Listening and relationship management

Tools

HubSpot CRM

Excel

Job description

About us

Chainstack powers global blockchain applications across fintech, DeFi, wallets, custodians, analytics, and everything in between.Teams cut time-to-market, cost, and risk with one platform for nodes in the cloud, offered through preferred service providers, or self-hosted. Standardized node management puts reliability on autopilot and keeps performance predictable, giving operators control and transparency while developers get a consistent way to build and scale.

About the role

We are looking for an enthusiastic Account Manager to foster long-term relationships with Chainstack's customers. You'll guide them through onboarding, drive adoption, ensure renewals, and identify growth opportunities across our product suite.

Responsibilities

• Lead onboarding for new customers, ensuring a smooth and value-driven experience.
• Drive account expansion through upselling and cross-selling.
• Monitor customer health and take proactive action to improve adoption and satisfaction.
• Conduct regular touchpoints and quarterly business reviews.
• Build strong, trusted relationships with stakeholders across customer organizations.
• Document and communicate business and technical outcomes achieved through Chainstack.
• Collaborate with support and engineering teams to resolve issues.
• Coordinate internal resources to ensure customer success.
• Manage renewals and follow up on failed payments.
• Research, verify, and manage subscription renewal data and pricing.
• Work with marketing to develop testimonials, referrals, and case studies.

Requirements

• 3+ years in a customer-facing role in post-sales (technical account management, customer success, or sales engineering).
• Interest and understanding of Web3 technologies.
• Experience working with blockchain is a plus.
• Track record of customer retention and growth through excellent service.
• Strong communication and presentation skills, including executive-level communication.
• Proficiency with CRM tools such as HubSpot and spreadsheets (Excel).
• Ability to manage multiple projects simultaneously.
• Excellent listening, negotiation, and relationship management skills.

What we offer

• Competitive salary in USD - Fair, transparent compensation based on experience and impact.
• Stock options - Share in Chainstack's growth and long-term success.
• AI-first environment - Use AI to reduce repetitive work and focus on judgment and shipping.
  
• Cutting-edge tech stack - Work with modern infrastructure and stay close to Web3 innovation.
• Flat structure, no bureaucracy - Take ownership, move fast, and make decisions with real impact.
• Flexible schedule - Work when you are most productive and maintain balance.
• Global, fast-growing market - Build in a rapidly evolving industry with real customer demand.
• Diverse, multinational team - Collaborate with people across countries, backgrounds, and functions.