Remote Tier 1 IT Help Desk Technician

Nebius

Singapore

On-site

SGD 39,000 - 73,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation

Career growth

Flexibility

Collaborative culture

Impactful AI projects

International environment

Job summary

Nebius in Singapore is seeking a reliable Tier 1 Help Desk Technician to provide first-line IT support for hardware, software, and basic networking issues. This role combines strong customer service with practical troubleshooting in a fast‑moving AI tech environment.

You will log and prioritize tickets, diagnose problems, assist with Active Directory tasks, and document solutions for the knowledge base. Remote work within Singapore is welcome, and you will collaborate with Tier 2/3 teams to

Qualifications

4+ years in IT service desk support.
Advanced troubleshooting in AV, Microsoft Azure, Microsoft 365 (Office 365), networking, software and MDM administration, and enterprise apps (Slack, Jira, Zoom).
Technical documentation and KB writing skills.
Hands-on experience with Jira or comparable service management systems.
Customer-first mindset, prioritizing employee satisfaction and support quality.
Strong organizational skills to manage a busy workload.
Collaborative across cross-functional teams.

Responsibilities

Serve as the first point of contact for users seeking technical assistance in person, messaging, ticket, or email.
Log, categorize, and prioritize all incoming support requests in the IT ticketing system.
Analyze, troubleshoot, resolve and document a broad scope of hardware, software, and peripheral issues.
Assist with user account creation, password resets, and access permissions in Active Directory and other enterprise systems.
Install, configure, and maintain desktop/laptop computers, mobile devices, and software applications.
Escalate complex or unresolved issues to Tier 2/3 support in a timely manner.
Maintain and update asset inventory records.
Facilitate onboarding and off-boarding processes, workstation setup, re-imaging and return.
Follow standard escalation and ticket closure procedures.
Provide excellent customer service with timely and clear communication.
Extensively document actions and suggested resolutions.
Contribute to IT knowledge base.
Assist with regular IT maintenance tasks and security patching.