Global IT Help Desk Technician - Remote Support

Mentis Group; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Mentis Group in Singapore is seeking a Help Desk Technician to provide technical support across the organization, handling hardware and software issues and performing preventive maintenance. You will assist MIS operations, deliver desktop support to local users, and offer remote assistance for satellite locations worldwide, including procurement-related tasks.

A Bachelor’s in CS or similar is preferred; 2–5 years MIS support experience is valued; strong troubleshooting and English language

Qualifications

• 2–5 years’ experience in an MIS support position.
• Experience in PC software based IS environment with an emphasis on troubleshooting.
• Manufacturing experience is preferred.
• Ability to read a computer monitor for extended periods.
• Ability to lift up to 50 pounds and remain seated/standing for long periods.

Responsibilities

• Assist in daily MIS department operations with problem determination, evaluation, and corrections.
• Provide phone system support and global user ticket entry.
• Deliver User Desktop Support for Singapore (OS, applications, hardware, external devices).
• Offer remote support for satellite locations (US, Asia, Europe, South America).
• Handle procurement functions for necessary hardware and software.

Skills

Desktop Support

Troubleshooting

Remote Support

Phone System

Procurement

Education

Bachelor’s Degree in Computer Science or equivalent

Job description

Mentis Group in Singapore is seeking a Help Desk Technician to provide technical support across the organization, handling hardware and software issues and performing preventive maintenance. You will assist MIS operations, deliver desktop support to local users, and offer remote assistance for satellite locations worldwide, including procurement-related tasks.

A Bachelor’s in CS or similar is preferred; 2–5 years MIS support experience is valued; strong troubleshooting and English language