IT Support Specialist (Tier 1) — Windows & M365

THE HR ECOLOGY PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

THE HR ECOLOGY PTE. LTD. is seeking an IT Helpdesk Tier 1 professional in the Suntec area, Singapore. The role involves receiving requests by phone, email, chat, or walk-ins and providing first-line support for Windows, M365, AD basics, and remote desktop tools.

You will log, categorize, and document issues, perform basic troubleshooting, and escalate complex cases with proper documentation while keeping users informed throughout the process.

Qualifications

• Experience with Windows OS, Microsoft 365, and Active Directory basics.
• Familiar with remote desktop tools and basic IT troubleshooting.
• Ability to log, categorize, and document user requests clearly.

Responsibilities

• Incident Triage: Receive, log, and categorize incoming requests via phone, email, chats or walk ins.
• Basic Troubleshooting: Resolve common issues, including passwords, connectivity, VPN, and software updates.
• Documentation: Maintain accurate records of issues and resolutions within ticketing systems or Excel.
• Escalation: Identify complex issues and escalate to Tier 2 or Tier 3 with clear steps taken.
• User Communication: Provide regular updates to users regarding the status of their requests.

Skills

Incident triage

Troubleshooting

User communication

Documentation

Issue escalation

Windows familiarity

Tools

Microsoft 365

Active Directory

Remote desktop tools

Job description

THE HR ECOLOGY PTE. LTD. is seeking an IT Helpdesk Tier 1 professional in the Suntec area, Singapore. The role involves receiving requests by phone, email, chat, or walk-ins and providing first-line support for Windows, M365, AD basics, and remote desktop tools.

You will log, categorize, and document issues, perform basic troubleshooting, and escalate complex cases with proper documentation while keeping users informed throughout the process.