Customer Experience Team Lead - Growth & Mentorship

TDCX, Inc.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Remuneration

Medical coverage

World-class workspaces

Learning & development

Flexible work arrangements

Coaching & mentoring

Global awards

Job summary

TDCX, Inc. is a Singapore-headquartered global BPO leader seeking a Quality Manager to elevate customer experience across multiple channels. The role emphasizes strong communication, empathy, and process improvement to meet service standards.

Applicants with at least a Diploma or higher degree and 2 years of related experience are encouraged to apply. Fresh graduates are welcome. The company offers comprehensive benefits and career growth opportunities.

Qualifications

• Diploma or higher degree in any field is required.
• 2 years of related experience preferred; fresh graduates are encouraged to apply.
• Strong communication and listening skills with good phone etiquette.

Responsibilities

• Provide excellent support experience to customers via all relevant channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and effective follow-up with partners and internal departments.
• Offer constructive feedback on tools, resources, procedures, and guidelines.
• Deliver the best services to ensure high customer satisfaction and build sustainable relationships.
• Perform other duties as assigned to support Quality Management System.

Skills

Time management

Multi-tasking

Verbal communication

Written communication

Education

Diploma or higher degree

Job description

TDCX, Inc. is a Singapore-headquartered global BPO leader seeking a Quality Manager to elevate customer experience across multiple channels. The role emphasizes strong communication, empathy, and process improvement to meet service standards.

Applicants with at least a Diploma or higher degree and 2 years of related experience are encouraged to apply. Fresh graduates are welcome. The company offers comprehensive benefits and career growth opportunities.