Remote Senior Support Engineer - Kubernetes, Linux & AI

AI Chopping Block; Singapore; On-site; SGD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Career growth & learning opportunities

Flexibility & ownership

Collaborative & innovative culture

Impactful AI projects

International environment

Job summary

Nebius is seeking a Senior Support Engineer to resolve complex technical issues escalated by Nebius clients and Technical Account Managers. You will work with autonomy and ownership, leading process improvements and mentoring junior staff.

Remote from Singapore with shift work, you will support Kubernetes, Linux, and cloud environments and contribute to scalable support practices. You will apply AI/ML knowledge to model deployment, performance tuning, and integration challenges, and you will

Qualifications

• Bachelor’s degree in Computer Science, IT or related field.
• 7+ years in technical support, 5+ years cloud hands-on.
• Certifications in cloud platforms, Linux administration or Kubernetes are desirable.

Responsibilities

• Lead diagnosis and resolution of advanced technical issues across Kubernetes, Linux, networking, security and cloud environments.
• Serve as a technical escalation point for complex troubleshooting scenarios.
• Investigate and resolve storage-related issues and optimize performance.
• Apply AI/ML knowledge to support and optimize model deployment, performance tuning and integration challenges in ML pipelines.
• Design and develop Python and Bash automation scripts to streamline workflows.
• Deliver timely updates and clear explanations to customers with root cause analysis and resolutions.
• Elevate unresolved problems and collaborate with cross-functional teams to minimize outages and improve processes.
• Maintain and enhance technical documentation reflecting best practices.
• Provide technical leadership and mentorship to mid-level support colleagues.
• Collaborate with engineering and product teams to identify patterns and suggest system improvements.

Skills

Kubernetes

Linux administration

Networking

Cloud platforms (AWS, Azure, GCP)

Python/Bash scripting

AI/ML pipelines

Data storage concepts

Troubleshooting

Kubernetes+Linux/AI/ML expertise

Education

Bachelor’s degree in Computer Science/IT or related field

Job description

Nebius is seeking a Senior Support Engineer to resolve complex technical issues escalated by Nebius clients and Technical Account Managers. You will work with autonomy and ownership, leading process improvements and mentoring junior staff.

Remote from Singapore with shift work, you will support Kubernetes, Linux, and cloud environments and contribute to scalable support practices. You will apply AI/ML knowledge to model deployment, performance tuning, and integration challenges, and you will