Remote AI Platform Support Engineer: ML Infra & Kubernetes

Lightning AI; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Meaningful Equity: RSUs

Retirement Savings: 401(k) matching (U

Flexible Time Off

Company-Wide Winter Break

Paid Parental & Family Leave

Professional Development

Wellness Benefits

Sabbatical Program

Flexible Work

In-Office Meals

Job summary

Lightning AI is seeking an AI Platform Support Engineer for its APAC Customer Experience team. The role supports ML engineers running large-scale training and inference workloads across cloud, Kubernetes, and GPU platforms in production.

The role is remote and open to candidates in the Philippines or Singapore, with a Sunday-Wednesday shift from 7:00 AM to 5:00 PM local time (UTC+8). You’ll diagnose failures, improve reliability, guide customers through complex distributed systems, and partner

Qualifications

• Strong software engineering and systems troubleshooting background.
• Experience with Kubernetes and containerized environments.
• Linux systems knowledge, including networking, storage, process management, and performance tuning.
• Experience with cloud infrastructure and distributed systems.
• Experience with observability and debugging tools such as Prometheus, Grafana, or OpenTelemetry.

Responsibilities

• Partner directly with customer engineering teams running training and inference workloads in production.
• Help customers diagnose and resolve complex distributed systems and ML infrastructure issues.
• Act as a technical advisor during high impact incidents and platform degradation events.
• Translate infrastructure level issues into actionable guidance for ML engineers.
• Build credibility with customers through strong technical reasoning and clear communication.

Skills

Kubernetes experience

Linux systems

Observability & debugging

Cloud infrastructure

Python scripting

Tools

Prometheus

Grafana

OpenTelemetry

Job description

Lightning AI is seeking an AI Platform Support Engineer for its APAC Customer Experience team. The role supports ML engineers running large-scale training and inference workloads across cloud, Kubernetes, and GPU platforms in production.

The role is remote and open to candidates in the Philippines or Singapore, with a Sunday-Wednesday shift from 7:00 AM to 5:00 PM local time (UTC+8). You’ll diagnose failures, improve reliability, guide customers through complex distributed systems, and partner