Remote Maintenance & Key Systems Support Technician

Ubergard Pte Ltd; Singapore; On-site; SGD 39,000 - 58,000; Full time

Job summary

Ubergard Pte Ltd is seeking Maintenance Technicians to provide technical support to end-users via phone, remote connectivity or on-site visits. The role involves diagnosing issues, testing and commissioning on key management systems, and assisting new customers with enrolment and training.

The position requires a Diploma or Higher NITEC in Electronic / Computer Engineering / Computer Science / Electrical & Electronic and proven enterprise support experience, with strong Linux knowledge and

Qualifications

• Diploma or Higher NITEC in Electronic / Computer Engineering / Computer Science / Electrical & Electronic is required.
• Proven working experience in enterprise technical support.
• Basic knowledge of Linux systems, utilities and scripting.
• Strong problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Deliver service and technical support to end-users via phone, remote connection and/or over the Internet
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Gather customer’s information and determine the issue by evaluating and analysing the symptoms
• Perform testing and commissioning as well as preventive maintenance work on key management systems at customers’ sites
• Trouble-shooting of key management systems at customers’ sites if issues cannot be resolved remotely
• Assist with training and enrolment for new customers
• Follow standard processes and procedures
• Ensure service reports are completed and submitted to operations team on a timely basis
• Offer alternative solutions where appropriate with the objective of retaining clients’ business
• Follow up and make scheduled call backs to customers where necessary
• System testing and drafting operational procedure with system information, changes and updates

Skills

Linux knowledge

Problem-solving skills

Team player

Written and verbal communication

Education

Diploma or Higher NITEC in Electronic / Computer Engineering / Computer Science / Electrical & Electronic

Job description

Ubergard Pte Ltd is seeking Maintenance Technicians to provide technical support to end-users via phone, remote connectivity or on-site visits. The role involves diagnosing issues, testing and commissioning on key management systems, and assisting new customers with enrolment and training.

The position requires a Diploma or Higher NITEC in Electronic / Computer Engineering / Computer Science / Electrical & Electronic and proven enterprise support experience, with strong Linux knowledge and