Technical Support Engineer

MicroEngine Technology Pte. Ltd.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

MicroEngine Technology Pte. Ltd. in Singapore seeks a capable engineer to troubleshoot, analyze, and resolve customer escalations, ensuring systems run reliably.

The role encompasses configuration, testing, requirements capture, and collaboration with vendor/R&D to improve quality, with a strong focus on documentation and timely resolutions.

Qualifications

• Diploma in Electronics/Computer/Mechatronics/Automation Engineering.
• At least 2 years of working experience.
• Knowledge of AI tools and building automation preferred.
• Hands-on in Linux/Windows administration, TCP/IP networking, databases.

Responsibilities

• Troubleshoot, analyse, and resolve customer escalations.
• Perform root cause analysis of technical issues.
• Configure and set up systems for reliable operation.
• Test products and integration systems.
• Capture requirements and produce technical drawings.
• Collaborate with vendor/R&D to improve system quality.
• Generate reports and write maintenance, test, and operation docs.
• Commit to resolution dates, plan actions, and implement workarounds.

Skills

Troubleshooting

Root cause analysis

Documentation

Testing

Vendor collaboration

Education

Diploma in Electronics/Computer/Mechatronics/Automation Engineering

Tools

Linux

Windows

TCP/IP Networking

MSSQL

Oracle

Job description

1. To perform troubleshooting, analyse and resolve issues escalated by customers.
2. To perform root cause analysis of technical issues
3. To perform technical configuration and set up so that the system is running well
4. To perform testing on the products and integration system
5. To handle requirements capturing and produce technical drawings
6. To work with the vendor/R&D to improve the system quality
7. Generate reports and write documentation. eg, maintenance guide, test procedures, operation manual and test reports.
8. Commit to a resolution date, create action plan and implement workaround for fault rectification.

Requirements
1. At least a Diploma in Electronics/Computer/Mechantronics/Automation Engineering
2. At least 2 years of working experience
3. Preferably knowledgeable in AI (Claude/ChatGPT) tools, security system, IOT and building automation system. This includes the access control, CCTV, Cloud Visitor Management.
4. Knowledge and hands-on experience in these skills (Added Value)
* Linux and Windows administration with strong troubleshooting skillset
* TCP/IP Networking, Network/Security Devices
* MSSQL, Oracle, and other database servers.