Remote Executive Enterprise CSM — Growth & Renewals

Docusign; Singapore; Hybrid; SGD 120,000 - 190,000; Full time

Job summary

Docusign is seeking a Strategic Customer Success Manager to own a portfolio of complex, high-value accounts and renewals across Asia. You will act as an executive advisor, driving ROI and enterprise-wide digitalization, and you will collaborate with Sales and cross-functional partners to shape outcomes.

In this role, you will lead sophisticated value strategies, negotiate renewals, and deliver insights that transform customer outcomes.

Qualifications

• 6+ years of experience within Sales, Renewal Management, Account Management, and/or Customer Success, ideally within SaaS offerings and enterprise accounts.
• Proven track record in quota-carrying roles with a consistent ability to meet or exceed KPIs on a high-value book of business.
• BA/BS degree or equivalent work experience.
• Experience navigating multi-stakeholder, executive-level deal cycles using a trusted advisor approach.
• Exceptional contract negotiation skills with experience driving complex, high-value contracts to completion.
• Experience driving enterprise-wide adoption across large organizations and acting as a strategic change agent at the executive level.
• Demonstrated ability to lead persuasive value conversations with C-suite and senior executives.

Responsibilities

• Prevent risk and accelerate growth across a portfolio of strategic accounts through executive engagement and value realization.
• Achieve financial and strategic revenue, bookings, and billings targets across a high-value territory.
• Maintain and communicate a rolling forecast of your territory and surface renewal risk early.
• Own and lead complex, executive-level negotiation strategies for renewals.
• Conduct regular executive business reviews with customers to ensure enterprise-wide adoption and value realization.
• Develop and own adoption strategies for multi-stakeholder environments across the Docusign ecosystem.
• Serve as the primary contact and escalation owner for strategic customers while maintaining long-term relationships.
• Collaborate cross-functionally with Sales, Customer Success, Pricing, Legal, Revenue Ops, and Product Management.
• Drive account expansion by identifying growth opportunities and coordinating internal resources to execute.
• Apply portfolio analysis to prioritize high-impact activities and deliver favorable outcomes for customers and Docusign.

Skills

Account Management

Sales & Renewals

Customer Success

Negotiation

Executive communication

Education

BA/BS degree or equivalent

Tools

CRM systems

Job description

Docusign is seeking a Strategic Customer Success Manager to own a portfolio of complex, high-value accounts and renewals across Asia. You will act as an executive advisor, driving ROI and enterprise-wide digitalization, and you will collaborate with Sales and cross-functional partners to shape outcomes.

In this role, you will lead sophisticated value strategies, negotiate renewals, and deliver insights that transform customer outcomes.