Strategic Senior CSM — AI-Driven SaaS Growth

OpenText; Singapore; On-site; SGD 100,000 - 160,000; Full time

Benefits offered by this job

Travel up to 25%

Job summary

OpenText in Singapore is seeking a Customer Success Manager to own the relationship with OpenText Managed Services accounts, ensuring health, satisfaction, and maximum ROI of the OpenText investment. You will lead weekly status calls, monthly SLA reporting, and business reviews, coordinate with cross-functional teams, and drive adoption and growth.

Ideal candidates have 5+ years in customer-facing SaaS roles, strong client focus, and willingness to travel up to 25%.

Qualifications

• Bachelor's degree in a technical or business discipline.
• 5+ years in customer ownership roles such as customer success, consulting or program management in SaaS Content Management and/or CCM managed solutions.
• Strong client focus with ability to engage at senior levels and build long-term relationships.
• Demonstrated ability to educate and influence stakeholders using data and insights.
• Knowledge of AI tools and adoption strategies is a plus.

Responsibilities

• Own the customer journey and drive value, adoption and growth for OpenText footprint.
• Lead weekly status calls, monthly SLA reporting, site visits and business reviews with customers.
• Coordinate across support, sales, product management and other OpenText teams to ensure customer health.

Skills

Customer success

Consulting

Program management

AI savvy

Education

Bachelor's degree

Job description

OpenText in Singapore is seeking a Customer Success Manager to own the relationship with OpenText Managed Services accounts, ensuring health, satisfaction, and maximum ROI of the OpenText investment. You will lead weekly status calls, monthly SLA reporting, and business reviews, coordinate with cross-functional teams, and drive adoption and growth.

Ideal candidates have 5+ years in customer-facing SaaS roles, strong client focus, and willingness to travel up to 25%.