Senior Strategic CSM (Remote)-Enterprise Growth & Renewals

DocuSign, Inc.; Singapore; Remote; SGD 140,000 - 210,000; Full time

Job summary

DocuSign, Inc. seeks a Strategic Customer Success Manager to own a portfolio of its most complex, high-value accounts and renewals within an assigned territory.

You will act as a trusted executive advisor, driving measurable ROI and enabling enterprise-wide digitalization at scale. Reporting to the Director, Solution Consulting, Asia, you will craft sophisticated customer success and value strategies, identify growth opportunities, and lead complex negotiations to favorable renewal outcomes

Qualifications

• 6+ years of experience within Sales, Renewal Management, Account Management, and/or Customer Success.
• Demonstrated success in quota-carrying roles with a consistent track record of meeting or exceeding KPIs.
• BA/BS degree or equivalent work experience.

Responsibilities

• Own a portfolio of complex, high-value accounts and renewals in an assigned territory.
• Serve as a trusted executive advisor to drive ROI and digitalization at scale.
• Develop and execute customer success and value strategies, identify growth opportunities, and lead negotiations.
• Collaborate with Sales, Customer Success, Pricing, Legal, Revenue Operations, and Product Management to design growth and risk mitigation strategies.
• Maintain and communicate a rolling forecast and surface renewal risk early.

Skills

Sales experience

Renewal management

Account management

Customer success

Quota carrying

Communication skills

Education

BA/BS degree or equivalent

Job description

DocuSign, Inc. seeks a Strategic Customer Success Manager to own a portfolio of its most complex, high-value accounts and renewals within an assigned territory.

You will act as a trusted executive advisor, driving measurable ROI and enabling enterprise-wide digitalization at scale. Reporting to the Director, Solution Consulting, Asia, you will craft sophisticated customer success and value strategies, identify growth opportunities, and lead complex negotiations to favorable renewal outcomes