Strategic Enterprise CSM for SaaS & EPM

Jedox AG; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Jedox AG in Singapore is seeking a Customer Success Manager to own a portfolio of enterprise clients from onboarding through renewal and expansion. You will drive adoption, ensure health metrics, and map outcomes to ROI while coordinating with cross-functional teams.

The role requires 5–7 years in SaaS customer success or related fields, with proven ability to expand accounts and present ROI to senior stakeholders. A degree in Business/Economics/CS is preferred.

Qualifications

• 5–7 years of experience in Customer Success, Consulting, Account Management, or Presales within a SaaS organization.
• Proven ability to drive retention, expansion, and strong adoption of SaaS solutions.
• Able to translate modeling, planning, and forecasting concepts into business value.
• Experience leading QBRs, executive presentations, and product demos with senior stakeholders.
• Excellent communication and stakeholder management with executive presence.
• Comfortable working cross-functionally with Sales, Product, Support, and Services.
• Working knowledge of FP&A processes or EPM consulting preferred.
• Degree in Business, Economics, Computer Science, or related field.

Responsibilities

• Own a portfolio of Jedox customers from onboarding to renewal and expansion.
• Drive retention, adoption and value realization through strategic engagement.
• Lead customer sessions including product demos and workshops.
• Collaborate with Sales, Product, Support and Partners to resolve issues.

Skills

Customer Success

Account Management

SaaS

Presales

Education

Business/Economics/CS degree

Job description

Jedox AG in Singapore is seeking a Customer Success Manager to own a portfolio of enterprise clients from onboarding through renewal and expansion. You will drive adoption, ensure health metrics, and map outcomes to ROI while coordinating with cross-functional teams.

The role requires 5–7 years in SaaS customer success or related fields, with proven ability to expand accounts and present ROI to senior stakeholders. A degree in Business/Economics/CS is preferred.