Renewals & Growth Specialist

KONG; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Kong is seeking a Renewal/Customer Success professional in Singapore to own the renewal lifecycle for a portfolio of customers. You will engage customers pre-renewal, prepare quotes, and collaborate with Customer Success Managers and Solutions Engineers to address needs.

You will drive churn reduction, pursue upsell opportunities, and help refine renewal processes across teams. Strong communication and Salesforce experience are essential.

Qualifications

• Experience in account management renewals or customer success in a SaaS or technology environment.
• Proven ability to manage multiple accounts and prioritize tasks effectively.
• Strong communication and negotiation skills with a customer-centric approach.
• Experience with CRM systems such as Salesforce; familiarity with renewal tools is a plus.
• Analytical mindset with the ability to interpret customer health data and usage metrics.
• Team players with the ability to collaborate across departments and work independently.

Responsibilities

• Own and manage the renewal process for an assigned portfolio of customers.
• Engage with customers before their renewal date to discuss contract terms value realization and future needs.
• Prepare and present renewal quotes, proposals, and contracts using Salesforce and other tools.
• Collaborate with CSMs and SEs to address customer questions or technical requirements.
• Proactively identify and address at-risk renewals developing strategies to mitigate churn.
• Negotiate contract terms and pricing to ensure a win-win outcome.
• Identify and pursue upsell and cross-sell opportunities during the renewal process.
• Provide feedback to management on trends challenges and areas for process improvement.

Skills

Account management

Renewals

Customer success

Multi-account management

Negotiation

CRM (Salesforce)

Data analytics

Cross-functional collaboration

Tools

Salesforce

Job description

Kong is seeking a Renewal/Customer Success professional in Singapore to own the renewal lifecycle for a portfolio of customers. You will engage customers pre-renewal, prepare quotes, and collaborate with Customer Success Managers and Solutions Engineers to address needs.

You will drive churn reduction, pursue upsell opportunities, and help refine renewal processes across teams. Strong communication and Salesforce experience are essential.