Customer Success Partner: Retention, Onboarding & Growth

5G-Starlink Pte.

Singapore

On-site

SGD 71,000 - 106,000

Full time

2 days ago

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Job summary

5G-Starlink Pte. is seeking an experienced Customer Success Specialist who loves customer advocacy and delivering impeccable service. You will develop relationships that promote retention and loyalty, and collect feedback to optimize the customer experience.

You will coordinate with the engineering team for onboarding, serve as the main contact and escalation point, monitor churn risk, and pursue upsell opportunities while supporting growth in the Singapore market.

Qualifications

3+ years in customer success, preferably in energy, construction, or technical sectors.
Proven conflict resolution skills.
Strong organizational skills and excellent verbal and written communication.

Responsibilities

Develop a trusted advisor relationship with our customer base
Coordinate with the engineering team to participate in the initial customer onboarding kickoff meeting to ensure a good start
Be the single point of contact and escalation for the customer; work with internal resources on escalation and resolution processes for critical issues
Track customer activity to identify churn risk and conduct proactive outreach to reduce risk and identify upsell opportunities
Increase retention and adoption through regular check-in calls to assess satisfaction
Serve as customer advocate, collecting feedback and communicating trends back to the business