Remote Customer Success Manager: Cyber Risk Platform

UpGuard

Singapore

Remote

SGD 80,000 - 110,000

Full time

6 days ago

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Benefits offered by this job

Monthly lifestyle subsidy

WFH setup allowance

Learning & Development allowance

Annual leave + 2 UpGuardian days

18 weeks parental leave

Personal leave allowance

Fully remote work environment

Top-spec hardware

Generative AI subsidy

Job summary

UpGuard is seeking a Customer Success Manager to onboard, enable and retain customers globally. You will lead customer interactions, craft success plans and training, and drive engagement from initial contact through deployment.

The role emphasizes understanding cyber risk, building scalable relationships, and communicating clearly across Product, Sales and Marketing teams. You will monitor customer health, mitigate risk in real-time, and advocate for customers to unlock value and potential

Qualifications

3+ years experience in customer success, project management or account management.
Understanding of cyber risk management or risk management frameworks.
Experience building and supporting customer relationships at scale.
Highly organized with ability to document processes.

Responsibilities

Onboard and manage UpGuard customers to ensure they use the platform effectively.
Provide resources including success plans and training sessions; organize regular check-ins.
Engage customers early and often to maximize value from day one.
Translate customer requirements into tailored UpGuard solutions using risk frameworks.
Monitor customer health and intervene with proactive education to deliver expected value.
Advocate for customers with internal teams and identify expansion opportunities.