Global Remote Customer Success Manager — Cyber Risk

UpGuard Inc.; Singapore; Remote; SGD 70,000 - 120,000; Full time

Benefits offered by this job

Monthly Lifestyle subsidy

Work-from-home setup allowance

Learning & Development allowance

Annual leave + extra UpGuardian days

Parental leave (18 weeks)

Personal Leave

Fully remote working environment

Top-spec hardware

Generative AI subsidy

Job summary

UpGuard Inc. in Singapore is seeking a Customer Success Manager to onboard and enable our global customers. You will guide customers through success plans, tailor training, and run regular check-ins to maximize value from UpGuard's CRPM platform.

You'll work cross-functionally with Product, Sales and Marketing to advocate for customers, monitor health, and translate requirements into tailored solutions. A strong emphasis on communication and continuous learning drives our client success.

Qualifications

• 3+ years' experience in customer success, project management or account management.
• Understanding of cyber risk management frameworks.
• Experience building customer relationships at scale.
• Highly organized with ability to update existing documentation and document new processes.
• High-level of proficiency in the English language, both written and spoken.
• The ability to work cross functionally with many internal groups and be a team player.
• Curious and willing to learn.

Responsibilities

• Onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals.
• Provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls.
• Engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement.
• Translate your customer's requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard.
• Monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected.
• Advocate for the customer; Provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities.

Skills

3+ years experience

Cyber risk knowledge

Customer relationships

Documentation

English proficiency

Cross-functional teamwork

Curious

Tools

HubSpot

Salesforce

ChurnZero

GainSight

Job description

UpGuard Inc. in Singapore is seeking a Customer Success Manager to onboard and enable our global customers. You will guide customers through success plans, tailor training, and run regular check-ins to maximize value from UpGuard's CRPM platform.

You'll work cross-functionally with Product, Sales and Marketing to advocate for customers, monitor health, and translate requirements into tailored solutions. A strong emphasis on communication and continuous learning drives our client success.