Relationship Management Coordinator

ICE Data Services; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ICE Data Services is seeking a Relationship Manager Coordinator for Desktops to help grow the ICE Desktop suite across the APAC region. You will work with global and regional financial institutions and corporates to drive revenue, train clients, and resolve issues in collaboration with internal teams.

The role focuses on maintaining existing revenue, expanding client relationships, and serving as the primary liaison for major client inquiries, leveraging advisory skills and English

Qualifications

• Bachelor's degree is required.
• 2+ years of experience in the financial services industry.
• 2+ years of client relationship experience.
• Fluency in English; Hindi language ability is a plus.

Responsibilities

• Grow revenue for ICE Desktops suite within the APAC region and/or assigned accounts.
• Maintain and expand the APAC revenue base while mitigating risks and preventing erosion.
• Coordinate internal resources to ensure successful execution of client initiatives and resolve issues.
• Build and grow key client relationships through platform training and direct engagement with major client inquiries.

Skills

Client relationship

English fluency

Self-driven

Advisory mindset

APAC experience

Education

Bachelor's degree

Job description

Job Purpose

ICE Data Services presents a unique opportunity for a Relationship Manager Coordinator, Desktops, to join a team responsible for meeting sales quotas and existing customer revenue retention goals. They will beresponsiblefor growing the suite of ICE Desktop services by working with global and regional Financial Institutions and Corporates in the APAC region.

Responsibilities

• Responsiblefor growing revenue on ICE Desktops suite of products (e.g.: ICE Connect, ICE Chat Compliance services, ICE Options Analytics) within the APAC region (and/or assigned accounts).
• Accountable for maintaining and expanding the existing APAC revenue base while proactively mitigating risks and preventing revenue erosion.
• Service as a key coordinator of internal resources to ensure successful execution of client initiatives and effective resolution of client issues.
• Responsible for growing key client relationships with existing users through platform training, floor walks, as well as becoming the main liaison for major client enquiries

Knowledge and Experience

• Bachelor's degree is required.
• 2+ years of experience working within the financial services industry
• 2+ years of client relationship experience.
• Self-driven, motivated and proactive
• A client-centric, advisory type mentality (as opposed to purely transactional account management)
• This role requires Fluency in English and proficiency in Hindi is an advantage, as this role involves communication with clients whose primary working language is Hindi.