Relationship Management Coordinator

Intercontinental Exchange (ICE); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Intercontinental Exchange (ICE) Data Services in Singapore seeks a Relationship Manager Coordinator, Desktops, to drive revenue growth for ICE Desktop services across APAC and manage key client relationships. You will train users on ICE Connect, ICE Chat Compliance, and ICE Options Analytics, coordinate internal resources, and resolve client issues while maintaining a client-centric advisory approach.

The ideal candidate has a bachelor’s degree and 2+ years in financial services with strong

Qualifications

• Bachelor’s degree is required.
• 2+ years of experience working within the financial services industry.
• 2+ years of client relationship experience.
• Self-driven, motivated and proactive.
• A client-centric, advisory type mentality.
• Fluency in English and Hindi is an advantage since client language may be Hindi.

Responsibilities

• Grow revenue on ICE Desktops suite within APAC and assigned accounts.
• Maintain and expand the APAC revenue base and mitigate risks.
• Coordinate internal resources to ensure successful execution of client initiatives.
• Be the main liaison for major client inquiries and relationships.

Skills

Relationship management

Revenue growth

Cross-functional coordination

Client training

English fluency

Hindi language advantage

Education

Bachelor’s degree

Job description

Job Purpose

ICE Data Services presents a unique opportunity for a Relationship Manager Coordinator, Desktops, to join a team responsible for meeting sales quotas and existing customer revenue retention goals. They will be responsible for growing the suite of ICE Desktop services by working with global and regional Financial Institutions and Corporates in the APAC region.

Responsibilities

• Responsiblefor growing revenue on ICE Desktops suite of products (e.g.: ICE Connect, ICE Chat Compliance services, ICE Options Analytics) within the APAC region (and/or assigned accounts).

• Accountable for maintaining and expanding the existing APAC revenue base while proactively mitigating risks and preventing revenue erosion.

• Service as a key coordinator of internal resources to ensure successful execution of client initiatives and effective resolution of client issues.

• Responsible for growing key client relationships with existing users through platform training, floor walks, as well as becoming the main liaison for major client enquiries

Knowledge and Experience

• Bachelor’s degree is required.

• 2+ years of experience working within the financial services industry

• 2+ years of client relationship experience.

• Self-driven, motivated and proactive

• A client-centric, advisory type mentality (as opposed to purely transactional account management)

• This role requires Fluency in English and proficiency in Hindi is an advantage, as this role involves communication with clients whose primary working language is Hindi.