Relationship Management Coordinator

ICE DATA SERVICES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

ICE Data Services Singapore PTE. LTD. seeks a Relationship Manager Coordinator, Desktops, to help grow the ICE Desktops suite and meet sales quotas across APAC, collaborating with global and regional financial institutions and corporates.

The role emphasizes maintaining the APAC revenue base, proactive issue resolution, and serving as the main liaison for client inquiries, with English and Hindi fluency required to communicate with clients.

Qualifications

• Bachelor’s degree is required.
• 2+ years in financial services.
• 2+ years of client relationship experience.
• Fluency in English and Hindi is required.

Responsibilities

• Grow revenue on ICE Desktops suite within APAC.
• Maintain and expand APAC revenue base while mitigating risks.
• Coordinate internal resources to deliver client initiatives and resolve issues.
• Build key client relationships through training and handling major inquiries.

Skills

Client relationship management

Revenue growth

Coordination

Proactive mindset

Education

Bachelor’s degree

Job description

Job Purpose

ICE Data Services presents a unique opportunity for a Relationship Manager Coordinator, Desktops, to join a team responsible for meeting sales quotas and existing customer revenue retention goals. They will beresponsiblefor growing the suite of ICE Desktop services by working with global and regional Financial Institutions and Corporates in the APAC region.

Responsibilities

• Responsiblefor growing revenue on ICE Desktops suite of products (e.g.: ICE Connect, ICE Chat Compliance services, ICE Options Analytics) within the APAC region (and/or assigned accounts).
• Accountable for maintaining and expanding the existing APAC revenue base while proactively mitigating risks and preventing revenue erosion.
• Service as a key coordinator of internal resources to ensure successful execution of client initiatives and effective resolution of client issues.
• Responsible for growing key client relationships with existing users through platform training, floor walks, as well as becoming the main liaison for major client enquiries

Knowledge and Experience

• Bachelor’s degree is required.
• 2+ years of experience working within the financial services industry
• 2+ years of client relationship experience.
• Self-driven, motivated and proactive
• A client-centric, advisory type mentality (as opposed to purely transactional account management)
• This role requires Fluency in English and Hindi language, as this role involves communication with clients whose primary working language is Hindi.