Relationship Executive (part-Time Am/PM Shift: Permanent or 1 Year Contract) - Hougang

Aljunied-Hougang Town Council; Singapore; On-site; SGD 17,000 - 22,000; Part time

Job summary

Aljunied-Hougang Town Council is seeking a part-time feedback coordinator to manage high volumes of emails, respond with clarity, and route cases to the appropriate staff for follow-up.

You will support the Estate team on feedback handling, perform ad-hoc admin duties, and be stationed at Hougang Area with fixed morning or afternoon shifts. The role requires meticulous written communication and IT savviness to navigate the system efficiently.

Qualifications

• Able to handle high volumes of emails.
• Possess excellent and effective written communication.
• Be meticulous.
• IT savviness required.

Responsibilities

• Attend to feedback emails, ensuring thoughtful engagement and resolution-focused correspondence.
• Utilise system to check past feedback cases or create new feedback cases for the necessary staff to follow up.
• For cases not under TC purview, assist feedback provider to lodge feedback with authorities where necessary.
• Provide support to Estate team for feedback handling.
• Miscellaneous administrative duties on ad hoc basis.
• Any other duties as instructed by your supervisor / HOD.

Skills

Email management

Written communication

Attention to detail

IT skills

Job description

Job Responsibilities

• Attend to feedback emails, ensuring thoughtful engagement and resolution-focused correspondence;
• Utilise system to check past feedback cases or create new feedback cases for the necessary staff to follow up;
• For cases not under TC purview, assist feedback provider to lodge feedback with authorities where necessary;
• Provide support to Estate team for feedback handling;
• Miscellaneous administrative duties on adhoc basis;
• Any other duties as instructed by your supervisor / HOD.

JOB REQUIREMENTS

• Able to handle high volumes of emails;
• Possess excellent and effective written communication;
• Be meticulous;
• IT savvy;
• To be stationed at Hougang Area.

Working Hours either:

• Permanent Part-Time Morning Shift: Mondays - Fridays: 8am - 1pm OR
• Permanent Part-Time Afternoon Shift: Mondays - Fridays: 12pm - 5pm OR
• 1 Year Contract Part-Time Morning Shift: Mondays - Fridays: 8am - 1pm OR
• 1 Year Contract Part-Time Afternoon Shift: Mondays - Fridays: 12pm - 5pm OR

Only shortlisted candidates will be notified.