Part-Time Feedback & Email Operations Specialist

Aljunied-Hougang Town Council; Singapore; On-site; SGD 17,000 - 22,000; Part time

Job summary

Aljunied-Hougang Town Council is seeking a part-time feedback coordinator to manage high volumes of emails, respond with clarity, and route cases to the appropriate staff for follow-up.

You will support the Estate team on feedback handling, perform ad-hoc admin duties, and be stationed at Hougang Area with fixed morning or afternoon shifts. The role requires meticulous written communication and IT savviness to navigate the system efficiently.

Qualifications

• Able to handle high volumes of emails.
• Possess excellent and effective written communication.
• Be meticulous.
• IT savviness required.

Responsibilities

• Attend to feedback emails, ensuring thoughtful engagement and resolution-focused correspondence.
• Utilise system to check past feedback cases or create new feedback cases for the necessary staff to follow up.
• For cases not under TC purview, assist feedback provider to lodge feedback with authorities where necessary.
• Provide support to Estate team for feedback handling.
• Miscellaneous administrative duties on ad hoc basis.
• Any other duties as instructed by your supervisor / HOD.

Skills

Email management

Written communication

Attention to detail

IT skills

Job description

Aljunied-Hougang Town Council is seeking a part-time feedback coordinator to manage high volumes of emails, respond with clarity, and route cases to the appropriate staff for follow-up.

You will support the Estate team on feedback handling, perform ad-hoc admin duties, and be stationed at Hougang Area with fixed morning or afternoon shifts. The role requires meticulous written communication and IT savviness to navigate the system efficiently.