Regional Technical Service Engineer (Medical Device | Up to 5K)

Integrity Partners Pte. Ltd.; Singapore; Sur place; SGD 60 000 - 80 000; Plein temps

Résumé du poste

Integrity Partners Pte. Ltd. is seeking a Regional Technical Service Engineer to manage all servicing, customer service-related issues, and coordination with 3rd party vendors for its suite of medical device equipment across the APAC region.

The role includes on-site visits, issue resolution, and driving service improvements. Requirements include a minimum of 1 year in customer service and technical troubleshooting within the medical device industry, APAC regional support experience, and

Qualifications

• Minimum 1 year customer service experience in the medical device industry.
• Technical troubleshooting experience in the medical device industry.
• APAC regional support experience required.

Responsabilités

• Attend to customer’s technical service issues via phone and on-site visits.
• Report, manage and liaise all service matters to Helpdesk.
• Follow up on all repair cases promptly.
• Monitor loaner and demo equipment among customers.
• Manage and execute service and troubleshooting SOPs.
• Prepare service/meeting reports and action lists for reviews and audits.
• Handle difficult customer situations during service repairs and troubleshooting.
• Collaborate with stakeholders to develop new processes to improve service delivery.
• Ensure incidents and requests follow agreed guidelines.

Connaissances

Customer service

Technical troubleshooting

APAC regional support

Team management

Description du poste

Our client is a international MNC in the Healthcare industry, and a leader within their therapeutic area. Partnering closely with them, we are recruiting for a Regional Technical Service Engineer to managing all servicing, customer service-related issues and 3rd party vendors for their suite of medical device equipment.

Responsibilities

• Attends to Customer’s technical service issues via phone and personal visit
• Reports, manages and liaises all Service matter to Helpdesk
• Follow up on all repair cases in a timely manner
• Monitor and manage the existing loaner and demo sets among the Customers
• Manage, follow and execute service and troubleshooting SOPs
• Prepares Service/Meeting Reports and action lists for all reviews and audits
• Manages problematic situations with customers regarding service repairs and phone troubleshooting
• Work with stakeholders to identify, develop, implement, and document new processes required to improve the service delivered to customers.
• Ensure that customer incidents and requests are dealt with according to agreed guidelines

Requirements

• Minimum 1 year Customer service experience & technical troubleshooting experience in the medical device industry
• APAC regional support experience required
• Experience in team management is an added advantage