Technical Service Engineer

ASTRAMED HEALTHCARE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

AstraMed Healthcare PTE. LTD. in Singapore seeks a hands-on Service & Repair Engineer to repair PCBA and test ultrasound devices at our Singapore Service Center.

You will manage RMAs, maintain repair records, and collaborate with HQ for complex failures while supporting Southeast Asia clients in English and Mandarin.

Qualifications

• Diploma or Bachelor’s degree in Electronic Engineering, Mechatronics, or related field.
• Minimum 3 years of PCBA repair experience in electronic devices; medical/ultrasound equipment preferred.
• Fluent in English and Mandarin (written and spoken).

Responsibilities

• Troubleshoot, repair, and test PCBA for medical ultrasound devices to meet industry standards.
• Establish and maintain RMA ledgers from receipt to inspection, repair, and shipping.
• Improve repair SOPs and keep complete repair records per ISO 13485.
• Manage inventory of repair parts, fixtures, and tools to prevent shortages.
• Collaborate with HQ teams on complex failure analysis and support customers in SEA.
• Communicate technical information in English and Mandarin to customers.

Skills

Bilingual English & Mandarin

Troubleshooting

Education

Diploma or Bachelor's in Electronic Engineering or Mechatronics

Tools

Multimeters

Oscilloscopes

Soldering tools

Job description

Company Overview

AstraMed Healthcare is an innovative medical technology company specializing in R&D and manufacturing of ultrasound equipment. Establishing a regional manufacturing and service center in Singapore, it delivers high-quality medical technical support across Southeast Asia and globally.

Job Summary

We are seeking a hands-on and detail-oriented Service & Repair Engineer responsible for PCBA repair, testing, and RMA process management of medical ultrasound devices. You will support after-sales technical needs for clients in Southeast Asia from our Singapore Service Center.

Responsibilities

• Troubleshoot, repair, and perform functional testing of PCBA for medical ultrasound devices to ensure repair quality meets medical industry standards
• Establish and maintain RMA ledgers to track device status from receiving through inspection, repair, and shipping with clear traceability
• Execute and continuously improve repair SOPs while maintaining complete repair records compliant with quality management systems such as ISO 13485
• Manage inventory of repair spare parts, test fixtures, and tools to ensure accuracy and prevent shortages or idle assets
• Collaborate closely with HQ technical teams on complex failure analysis and provide prompt technical support to Southeast Asia customers
• Communicate technical information clearly in English and Mandarin to support cross-cultural collaboration and customer service

Required competencies and certifications

• Diploma or Bachelor's degree in Electronic Engineering, Mechatronics, or related field
• Minimum 3 years of PCBA repair experience in electronic devices; experience with medical devices, precision instruments, or ultrasound equipment is highly preferred
• Proficient in reading circuit diagrams, soldering, debugging, and skilled in using multimeters, oscilloscopes, and other test equipment
• Excellent bilingual communication skills in English and Mandarin (written and spoken)

Preferred competencies and qualifications

• Experience in medical devices, precision instruments, or ultrasound equipment repair (not essential but highly preferred)
• Adaptability and self-motivation to thrive in a fast-paced startup environment