Field Service Engineer (Biomedical Engineering)

People Profilers Pte Ltd; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Transport allowance

Standby allowance (active)

AWS

Job summary

People Profilers Pte Ltd in Singapore is seeking a Field Service Engineer to provide after-sales technical support, maintenance and repair of medical equipment at customer sites. The role includes software installation, system integration and basic IT troubleshooting to ensure connectivity and performance, with on-site travel across Singapore and periodic weekend standby duty.

Diploma or Degree in Biomedical or Electrical Engineering is required; field service or technical support experience is

Qualifications

• Diploma or degree in Biomedical or Electrical Engineering.
• Experience in field service or technical support is an advantage.
• Strong troubleshooting and customer-focused communication.
• Basic knowledge of software installation or IT networking.

Responsibilities

• Install, test and commission medical equipment at customer locations.
• Perform preventive maintenance, repairs and calibration.
• Provide prompt technical support for hardware and software issues remotely and onsite.
• Prepare service reports, repair quotations, maintenance documentation and warranty records.
• Maintain accurate service records and update activities in the maintenance management system.
• Recommend suitable repair solutions and preventive maintenance services based on customers' needs.
• Support product demonstrations, user training and technical guidance when required.
• Assist in exhibitions, product showcases and other company events.
• Coordinate service activities efficiently while travelling to customer sites across Singapore.
• Participate in the weekend standby roster to provide emergency technical support when required. A standby allowance will be provided in accordance with the company's policy.
• Follow company safety standards and deliver professional customer service at all times.

Skills

Troubleshooting

Field service

IT troubleshooting

Networking basics

Customer service

Education

Biomedical/Electrical Engineering degree or diploma

Job description

MNC

Good Salary Package: Basic $3,000 - $4,000 + Transport Allowance $500 + Standby allowance $300 (if active) + AWS

Preferred to have class 3 driving license

Open to Entry Level, training provided

Job Purpose

The Field Service Engineer is responsible for providing after-sales technical support, maintenance, and repair services for medical equipment to ensure optimal performance and customer satisfaction. The role also involves software installation, system integration, and basic IT troubleshooting to support product connectivity and functionality.

Key Responsibilities

• Install, test and commission medical equipment at customer locations.
• Perform preventive maintenance, repairs and calibration to ensure equipment operates reliably.
• Provide prompt technical support by diagnosing and resolving hardware and software-related issues both remotely and onsite.
• Prepare service reports, repair quotations, maintenance documentation and warranty records.
• Maintain accurate service records and update work activities in the maintenance management system.
• Recommend suitable repair solutions and preventive maintenance services based on customers' needs.
• Support product demonstrations, user training and technical guidance when required.
• Assist in exhibitions, product showcases and other company events.
• Coordinate service activities efficiently while travelling to customer sites across Singapore.
• Participate in the weekend standby roster to provide emergency technical support when required. A standby allowance will be provided in accordance with the company's policy.
• Follow company safety standards and deliver professional customer service at all times.

Requirements

• Diploma or Degree in Biomedical Engineering, Electrical Engineering or a related engineering discipline.
• Experience in field service, technical support, equipment maintenance or a similar engineering role is an advantage.
• Strong troubleshooting and analytical skills with a hands-on approach to problem-solving.
• Basic knowledge of software installation, networking or IT troubleshooting is beneficial.
• Good communication and interpersonal skills with a customer-oriented mindset.

• Willing to participate in weekend standby duties.
• Possess a valid Manual Class 3 driving licence.

We regret that only shortlisted candidates will be notified.