Service Support Executive

JAC Recruitment Pte Ltd; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Unknown Company in Singapore is seeking a Service Support Executive to join the Service Team and support daily service operations. You will coordinate service activities, prepare quotations and documentation, and liaise with customers, engineers, and vendors to ensure service excellence.

The role requires a diploma and at least 3 years' experience in service coordination or related roles, with strong English communication and MS Office skills.

Qualifications

• Diploma in Business, Science, Engineering, or related discipline.
• Minimum 3 years of experience in service coordination, customer support, administration, or business operations.
• Experience in scientific, laboratory, medical equipment, healthcare, or consumables industry is advantageous.

Responsibilities

• Prepare service quotations, contracts, and related documentation
• Coordinate preventive maintenance schedules and service appointments
• Manage service requests and breakdown calls efficiently
• Follow up on service jobs to ensure timely completion and customer satisfaction
• Maintain accurate service records, databases, and operational reports
• Liaise with customers, service engineers, vendors, and principals on service-related matters
• Support spare parts ordering, inventory monitoring, and warranty administration
• Prepare reports and documentation using Microsoft Office applications
• Assist with service operations through SAP, SAGE, or other ERP systems
• Work closely with internal teams to achieve operational goals and service excellence

Skills

Communication skills

Organized and detail-oriented

English proficiency

MS Office

Education

Diploma in Business/Science/Engineering or related

Tools

SAP

SAGE

Microsoft Word

Microsoft Excel

PowerPoint

Job description

COMPANY OVERVIEW

A leading regional solutions provider in the science and healthcare sector, the organization specializes in enabling access to world-class technologies and delivering comprehensive end-to-end solutions. Its expertise spans research laboratories, quality control, pharmaceutical manufacturing, clinical diagnostics, and patient care across Asia.

JOB RESPONSIBILITIES

Our client is a well-established regional organization serving the science, healthcare, laboratory, and medical sectors across Southeast Asia. With decades of industry experience, the company provides advanced solutions that support research, quality control, diagnostics, pharmaceutical production, and patient care.

They are seeking a highly organized and customer-focused Service Support Executive to join their Service Team and support daily service operations.

• Prepare service quotations, contracts, and related documentation

• Coordinate preventive maintenance schedules and service appointments

• Manage service requests and breakdown calls efficiently

• Follow up on service jobs to ensure timely completion and customer satisfaction

• Maintain accurate service records, databases, and operational reports

• Liaise with customers, service engineers, vendors, and principals on service-related matters

• Support spare parts ordering, inventory monitoring, and warranty administration

• Prepare reports and documentation using Microsoft Office applications

• Assist with service operations through SAP, SAGE, or other ERP systems

• Work closely with internal teams to achieve operational goals and service excellence

JOB REQUIREMENTS

• Diploma in Business, Science, Engineering, or a related discipline
• Minimum 3 years of experience in service coordination, customer support, administration, or business operations
• Experience in the scientific, laboratory, medical equipment, healthcare, or consumables industry will be an added advantage
• Strong communication skills with good spoken and written English
• Proficient in Microsoft Word, Excel, and PowerPoint
• Meticulous, organized, and detail-oriented
• Familiarity with SAP, SAGE, or other ERP systems will be advantageous
• Positive attitude with a willingness to learn and grow
• Able to work independently and collaboratively within a team environment

Working Location: Singapore