Regional Operations Generalist - Digital Banking Experienced (Individual Contributor) Singapore[...]

Monee; Singapore; Presencial; SGD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Monee, a leading digital payments and financial services provider in Southeast Asia, is seeking a Regional Operations Strategy Specialist - Digital Bank. This experienced individual contributor role focuses on scaling AI-driven automation, optimizing multi-country processes, and delivering strategic initiatives across the region.

You will design Target Operating Models, establish KPIs, and collaborate with operations, product, and engineering to ensure a frictionless customer experience while

Formación

• Bachelor’s degree in a quantitative field.
• Minimum 4 years in financial services management consulting or internal transformation within a corporate bank.
• Proven track record in Banking Operations projects (Core Banking, Payments, KYC/AML, Cash Management).
• Experience leading digital transformation and AI-driven automation in financial services.
• Strong stakeholder management across cross-country teams.
• Excellent communication and structured planning skills.
• Analytical and strategic problem-solving mindset.
• Ability to navigate ambiguity and deliver under tight deadlines in a fast-paced tech environment.

Responsabilidades

• Lead and own strategic initiatives, scoping and executing high-impact projects including AI-driven automation.
• Architect Operational Workflows: Target Operating Model (TOM) design and enhancement of core banking processes.
• Establish performance frameworks with KPIs/SLAs across regional touchpoints, translating data into executive insights.
• Apply structured problem solving to diagnose bottlenecks and implement systemic fixes.
• Standardize regional governance, SOPs across multi-country teams and drive strategic initiatives including AI-driven projects.

Educación

Bachelor's degree in Finance/Commerce/Accounting/Business

Descripción del empleo

Regional Operations Strategy Specialist - Digital Bank

Experienced (Individual Contributor)

Department Operations

Monee is a leading digital payments and financial services provider in Southeast Asia, with a growing presence in Latin America. Its mission is to better the lives of individuals and businesses in the region with financial services through technology.

Monee delivers a comprehensive range of digital financial products and services, including mobile wallets, payment processing, credit, banking, and insurtech. By leveraging technology and strategic partnerships, Monee aims to drive greater digital financial inclusion, convenience, and accessibility for individuals and small businesses across Southeast Asia and Latin America.

Monee is part of Sea Limited, a global technology company.

Job Description:

• Lead and Own Strategic Initiatives: Drive the end-to-end scoping and execution of high-impact process improvement projects and regional strategic initiatives, including scaling AI-driven automation to maximize operational capabilities.
• Architect Operational Workflows: Target Operating Model (TOM) design and enhancement of core banking operational processes to ensure scalable growth and a frictionless customer experience.
• Establish Performance Frameworks: Define, track, and institutionalize key operational performance metrics (KPIs/SLAs) across critical regional customer touchpoints, translating data into executive-level insights.
• Structured Problem Solving: Apply consulting methodologies (e.g., Lean, Six Sigma, MECE frameworks) to conduct deep-dive root cause analyses, diagnosing structural bottlenecks and implementing systemic fixes.
• Standardize Regional Governance: Streamline, harmonize, and institutionalize Standard Operating Procedures (SOPs) across multi-country teams to drive operational consistency and compliance. Drive and manage process improvement projects as well as special strategic initiatives, including AI-driven projects, to strengthen operational capabilities and productivity.

Requirements:

• Education: A Bachelor’s Degree in Finance, Commerce, Accounting, Business, or a related quantitative discipline.
• Professional Experience: Minimum 4 years of working experience, with a mandatory background in Financial Services Management Consulting or a premier internal transformation/strategy unit within a corporate bank, is preferred
• Domain Expertise: Proven track record of managing or consulting on Banking Operations projects (e.g., Core Banking, Payments, KYC/AML, Credit Operations, or Cash Management).
• Digital Transformation: Direct experience leading or delivering digital solutions, process re‑engineering, or AI-driven automation initiatives within the financial services sector.
• Stakeholder Management: Demonstrated experience managing and influencing cross‑functional, multi‑country stakeholders, effectively bridging the gap between local operations, product, and engineering teams.
• Communication Style: Exceptional communication, presentation, and structured planning skills, with the ability to articulate complex operational problems to senior leadership.
• Analytical Rigor: Advanced analytical and quantitative skills combined with a deeply strategic, solution‑driven mindset.
• Agility & Drive: Proven ability to navigate ambiguity, prioritise high‑value workstreams, and deliver under tight deadlines in a fast‑paced, high‑growth technology environment.
• Mindset: High energy, self‑motivated, and comfortable acting as an entrepreneurial change agent.