Finance Operations Lead - Operations, MariBank

Monee SG Private Limited; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Monee is hiring a Finance Ops Specialist in Singapore to oversee treasury and investment processing, payments, card dispute operations, and loan/account services. You will build and lead a capable team, improve processes, and ensure timely, accurate service delivery across multiple rails and schemes.

The role requires a bachelor’s degree, at least 6 years in Singapore banking operations, and experience managing a team. Strong communication and MS Office skills are essential.

Qualifications

• A bachelor's degree in any discipline.
• Minimum 6 years of experience in Singapore banking operations.
• Familiarity with payment rails and SWIFT messaging, treasury settlement or card scheme dispute processes is valuable.
• Minimum 2 years of experience managing a team will be an advantage.
• Good knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
• Excellent verbal and written communication skills.
• Flexible, adaptable, meticulous, team player and attention to details.
• Ability to multi-task, prioritize and manage time effectively.
• Strong analytical and process development skills.

Responsibilities

• Lead, coach and develop the Finance Ops team: set priorities, manage daily service delivery, capacity and escalations.
• Monitor and improve operational performance (processing volumes, accuracy, turnaround time, aged items, reconciliation breaks and SLAs).
• Oversee treasury and investment post-trade processing (deal confirmation, settlement, and reporting).
• Oversee domestic and cross-border payments across SWIFT, MEPS+, FAST, GIRO and remittance workflows.
• Oversee card dispute and scheme-related workflows (chargebacks, retrievals, representments, arbitration).
• Support consumer lending and loan servicing lifecycle within applicable schemes and timelines.
• Identify recurring investigation issues and drive process improvements for efficiency and risk reduction.
• Lead and support ad-hoc projects as required.

Skills

Team leadership

Stakeholder communication

Analytical thinking

Attention to detail

Multi-tasking

Education

Bachelor's degree

Tools

MS Office

Job description

About Monee

Monee is a leading digital payments and financial services provider in Southeast Asia, with a growing presence in Latin America. Its mission is to better the lives of individuals and businesses in the region with financial services through technology.

Monee delivers a comprehensive range of digital financial products and services, including mobile wallets, payment processing, credit, banking, and insurtech. By leveraging technology and strategic partnerships, Monee aims to drive greater digital financial inclusion, convenience, and accessibility for individuals and small businesses across Southeast Asia and Latin America.

Monee is part of Sea Limited, a global technology company.

The Finance Ops Specialist will oversee treasury and investment processing, domestic and cross-border payments, card dispute operations, and loan and account services, while building a capable team and improving the processes and systems that support customers and the bank.

• Lead, coach and develop the team of Finance Ops agents - set clear priorities, manage daily service delivery, capacity and escalations.
• Monitor and improve operational performance (e.g., processing volumes, accuracy, turnaround time, aged items, reconciliation breaks and service-level adherence).
• Treasury and Investment: Oversee post-trade processing for treasury and investment transactions (including deal confirmation and matching, settlement of foreign exchange and fixed income trades across relevant markets, and trade repository reporting).
• Payments: Oversee domestic and cross-border payment processing across SWIFT, MEPS+, FAST, GIRO and remittance workflows, ensuring instructions are complete, valid and processed within required timelines.
• Cards: Oversee card dispute and scheme-related workflows (including chargebacks, retrieval requests, representments and arbitration cases) within applicable scheme and internal timelines.
• Loans: Support consumer lending and loan servicing lifecycle (including loan account closures, waiver and dispute requests, and large corporate lending) within applicable scheme and internal timelines.
• Identify recurring investigation issues, and drive process improvements to enhance efficiency, scalability and reduce operational risks.
• Lead and support ad-hoc projects where required.

• A bachelor's degree in any discipline.
• Minimum 6 years of experience in the Singapore banking operations.
• Familiarity with payment rails and SWIFT messaging, treasury settlement or card scheme dispute processes is valuable.
• Minimum 2 years of experience managing a team will be an advantage
• Good knowledge of Microsoft Office Suite (Excel, Word, PowerPoint)
• Excellent verbal and written communication skills
• Flexible, adaptable, meticulous, team player and attention to details
• Ability to multi-task, prioritize and manage time effectively
• Strong analytical and process development skills