Regional Operations Strategy Specialist - Digital Bank

Monee SG Private Limited; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Monee, a leading digital payments and financial services provider, is seeking a senior operations and strategy professional to lead regional initiatives and design scalable operating models. You will drive process improvement, governance, and performance metrics across multi-country teams, collaborating with product and engineering to deliver impact.

The role requires strong analytical capabilities, exceptional communication, and a proven track record in financial services consulting or internal

Qualifications

• Strong communication and stakeholder management abilities.
• Experience bridging local operations with product and engineering teams.
• Proven track record in process improvement and strategic initiatives.

Responsibilities

• Lead end-to-end scoping and execution of regional strategic initiatives.
• Architect operating model designs for scalable banking processes.
• Define KPIs/SLAs and translate data into executive insights.
• Apply Lean, Six Sigma, or MECE frameworks for root-cause analyses.
• Standardize SOPs across multi-country teams and drive productivity.

Skills

Communication skills

Presentation skills

Structured planning

Analytical能力

Quantitative skills

Change agent mindset

Education

Bachelor’s degree in Finance/Commerce/Accounting/Business

Job description

About Monee

Monee is a leading digital payments and financial services provider in Southeast Asia, with a growing presence in Latin America. Its mission is to better the lives of individuals and businesses in the region with financial services through technology.

Monee delivers a comprehensive range of digital financial products and services, including mobile wallets, payment processing, credit, banking, and insurtech. By leveraging technology and strategic partnerships, Monee aims to drive greater digital financial inclusion, convenience, and accessibility for individuals and small businesses across Southeast Asia and Latin America.

Monee is part of Sea Limited, a global technology company.

• Lead and Own Strategic Initiatives: Drive the end-to-end scoping and execution of high-impact process improvement projects and regional strategic initiatives, including scaling AI-driven automation to maximize operational capabilities.
• Architect Operational Workflows: Target Operating Model (TOM) design and enhancement of core banking operational processes to ensure scalable growth and a frictionless customer experience.
• Establish Performance Frameworks: Define, track, and institutionalize key operational performance metrics (KPIs/SLAs) across critical regional customer touchpoints, translating data into executive-level insights.
• Structured Problem Solving: Apply consulting methodologies (e.g., Lean, Six Sigma, MECE frameworks) to conduct deep-dive root cause analyses, diagnosing structural bottlenecks and implementing systemic fixes.
• Standardize Regional Governance: Streamline, harmonize, and institutionalize Standard Operating Procedures (SOPs) across multi-country teams to drive operational consistency and compliance. Drive and manage process improvement projects as well as special strategic initiatives, including AI-driven projects, to strengthen operational capabilities and productivity.

• A Bachelor’s Degree in Finance, Commerce, Accounting, Business, or a related quantitative discipline.
• Minimum 3years of working experience, with a mandatory background in Financial Services Management Consulting or a premier internal transformation/strategy unit within a corporate bank, is preferred
• Proven track record of managing or consulting on Banking Operations projects (e.g., Core Banking, Payments, KYC/AML, Credit Operations, or Cash Management).
• Direct experience leading or delivering digital solutions, process re-engineering, or AI-driven automation initiatives within the financial services sector.
• Demonstrated experience managing and influencing cross-functional, multi-country stakeholders, effectively bridging the gap between local operations, product, and engineering teams.
• Exceptional communication, presentation, and structured planning skills, with the ability to articulate complex operational problems to senior leadership.
• Advanced analytical and quantitative skills combined with a deeply strategic, solution-driven mindset.
• Proven ability to navigate ambiguity, prioritize high-value workstreams, and deliver under tight deadlines in a fast-paced, high-growth technology environment.
• High energy, self-motivated, and comfortable acting as an entrepreneurial change agent.