Finance Operations Senior Specialist - Operations, MariBank

Monee; Singapore; On-site; SGD 110,000 - 160,000; Full time

Job summary

Monee in Singapore is looking for a Finance Operations Senior Specialist - Operations to lead a team of Finance Ops agents and oversee treasury, payments, and card-dispute workflows. The role focuses on delivering accurate processing, timely settlements, and strong operations controls.

You will drive performance improvements, coach staff, and partner with stakeholders to ensure scalable, compliant processes and excellent service delivery in a dynamic payments environment.

Qualifications

• Bachelor's degree in any discipline.
• At least 6 years of relevant experience in Singapore banking operations.
• Familiarity with payment rails and SWIFT messaging, treasury settlement or card scheme dispute processes.
• At least 2 years of experience managing a team.
• Good knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
• Excellent verbal and written communication skills.
• Flexible, adaptable, meticulous, team player and attention to details.
• Ability to multi-task, prioritize and manage time effectively.
• Strong analytical and process development skills.

Responsibilities

• Lead, coach and develop the team of Finance Ops agents - set clear priorities, manage daily service delivery, capacity and escalations.
• Monitor and improve operational performance (e.g., processing volumes, accuracy, turnaround time, aged items, reconciliation breaks and service-level adherence).
• Treasury and Investment: Oversee post-trade processing for treasury and investment transactions (including deal confirmation and matching, settlement of foreign exchange and fixed income trades across relevant markets, and trade repository reporting).
• Payments: Oversee domestic and cross-border payment processing across SWIFT, MEPS+, FAST, GIRO and remittance workflows, ensuring instructions are complete, valid and processed within required timelines.
• Cards: Oversee card dispute and scheme-related workflows (including chargebacks, retrieval requests, representments and arbitration cases) within applicable scheme and internal timelines.
• Identify recurring investigation issues, and drive process improvements to enhance efficiency, scalability and reduce operational risks.
• Lead and support ad-hoc projects where required.

Skills

Team leadership

Analytical skills

Communication

Attention to detail

Time management

Multitasking

Education

Bachelor's degree

Tools

SWIFT

Microsoft Office

Job description

Finance Operations Senior Specialist - Operations, MariBank

Experienced (Team Lead) Singapore

About Monee

Monee is a leading digital payments and financial services provider in Southeast Asia, with a growing presence in Latin America. Its mission is to better the lives of individuals and businesses in the region with financial services through technology.

Monee delivers a comprehensive range of digital financial products and services, including mobile wallets, payment processing, credit, banking, and insurtech. By leveraging technology and strategic partnerships, Monee aims to drive greater digital financial inclusion, convenience, and accessibility for individuals and small businesses across Southeast Asia and Latin America.

Monee is part of Sea Limited, a global technology company.

About the Team

The Finance Ops Specialist will oversee treasury and investment processing, domestic and cross-border payments, card dispute operations, and loan and account services, while building a capable team and improving the processes and systems that support customers and the bank.

Job Description

• Lead, coach and develop the team of Finance Ops agents - set clear priorities, manage daily service delivery, capacity and escalations.
• Monitor and improve operational performance (e.g., processing volumes, accuracy, turnaround time, aged items, reconciliation breaks and service-level adherence).
• Treasury and Investment: Oversee post-trade processing for treasury and investment transactions (including deal confirmation and matching, settlement of foreign exchange and fixed income trades across relevant markets, and trade repository reporting).
• Payments: Oversee domestic and cross-border payment processing across SWIFT, MEPS+, FAST, GIRO and remittance workflows, ensuring instructions are complete, valid and processed within required timelines.
• Cards: Oversee card dispute and scheme-related workflows (including chargebacks, retrieval requests, representments and arbitration cases) within applicable scheme and internal timelines.
• Identify recurring investigation issues, and drive process improvements to enhance efficiency, scalability and reduce operational risks.
• Lead and support ad-hoc projects where required.

Requirements

• A bachelor’s degree in any discipline.
• At least 6 years of relevant experience in the Singapore banking operations is preferred.
• Familiarity with payment rails and SWIFT messaging, treasury settlement or card scheme dispute processes is valuable.
• At least 2 years of experience managing a team will be an advantage
• Good knowledge of Microsoft Office Suite (Excel, Word, PowerPoint)
• Excellent verbal and written communication skills
• Flexible, adaptable, meticulous, team player and attention to details
• Ability to multi-task, prioritize and manage time effectively
• Strong analytical and process development skills