IT Operations Engineer

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 60,000 - 110,000; Full time

Benefits offered by this job

Competitive remuneration

Job summary

People Profilers Pte Ltd is seeking a Regional IT Operations Engineer to keep day-to-day IT running for staff across the region, focusing on end-user support and second-line network/server duties. You will be the go-to technical contact for Singapore and support colleagues remotely or onsite.

The role covers desktop provisioning, Intune/Autopilot management, collaboration tools support, and IT governance. Travel regionally may be required; a diploma/degree in IT and 5–8 years of relevant

Qualifications

• 5-8 years of desktop support or IT operations experience.
• Strong knowledge of Windows 10/11, Microsoft 365, Intune and Active Directory / Entra ID; macOS support is a plus.
• Solid networking fundamentals: TCP/IP, VLANs, Wi-Fi, firewalls.
• Experience with ITSM platforms such as ServiceNow, Jira Service Management or Freshservice.

Responsibilities

• Act as first point of contact (L1/L2) for hardware, software, M365 and access issues regional offices and data centres.
• Provision, image and deploy laptops, desktops, mobile devices and peripherals; manage joiner/mover/leaver end-to-end.
• Manage endpoints through Intune/Autopilot with patching, encryption and EDR/AV policies.
• Support collaboration tools like Teams, SharePoint/OneDrive, video conferencing and room systems.
• Maintain IT asset register, software licences and spare equipment stock.
• Deliver IT onboarding and user guides or training where needed.
• Support office LAN/WAN, Wi-Fi, switches, firewalls and VPN; basic config changes.
• Monitor connectivity and coordinate with ISPs and vendors to restore service.
• Administer Windows Server, AD/Entra ID, DNS/DHCP and file services; backups and VMs.
• Write and maintain SOPs, network diagrams and knowledge-base articles.
• Provide after-hours support for maintenance or incidents.

Skills

End-user support

Network troubleshooting

Windows/AD/Entra ID

Microsoft 365

VMware/Hyper-V

Education

Diploma/degree in IT

Tools

Intune

Autopilot

VPN

Fortinet

Palo Alto

Cisco

ServiceNow

Jira Service Management

Freshservice

VMware

Hyper-V

Job description

Industry: Data Centre

Conducive Working Environment

Location: CBD

Role Overview

• The Regional IT Operations Engineer is a hands-on generalist who keeps day-to-day IT running for staff across the region. The focus is primarily on end-user and desktop support, complemented by first- and second-line responsibility for office networks and servers. You will be the go-to technical contact for users in Singapore and support colleagues in other countries, both onsite and remotely.

Key Responsibilities

End-User & Desktop Support (primary focus)

• Act as the first point of contact (L1/L2) for hardware, software, Microsoft 365 and access issues across regional offices and data centre sites, resolving tickets onsite or remotely within agreed SLAs.
• Provision, image and deploy laptops, desktops, mobile devices and peripherals; run joiner, mover and leaver processes end to end.
• Manage endpoints through Microsoft Intune / Autopilot, including patching, encryption, EDR/antivirus and compliance policies.
• Support collaboration tools such as Teams, SharePoint/OneDrive, video conferencing and meeting-room systems.
• Maintain the IT asset register, software licences and stock of spare equipment.
• Deliver IT onboarding for new hires and simple user guides or training where needed.

Network Support

• Support office LAN/WAN, Wi-Fi, switches, firewalls and VPN, carrying out first-line troubleshooting and configuration changes.
• Monitor connectivity and coordinate with ISPs, carriers and vendors to restore service and elevate faults.
• Assist with cabling, patching and comms-room upkeep at offices and sites.

Server & Systems Administration

• Administer Windows Server, Active Directory / Entra ID, Group Policy, DNS/DHCP and file services.
• Perform routine backup checks, restores and recovery testing; support virtualised (VMware/Hyper-V) and Azure workloads.
• Apply patches and updates on servers and infrastructure in line with change procedures.

IT Operations & Governance

• Log, prioritise and track incidents and requests in the ITSM tool; produce regular service reports.
• Write and maintain SOPs, network diagrams and knowledge-base articles.
• Uphold IT security policies, user access reviews and audit requirements
• Manage local IT vendors and managed service providers, including quotes, purchase requests and renewals.
• Support IT set-up for new offices and sites as the company enters new markets, travelling regionally when required.
• Provide occasional after-hours support for planned maintenance or urgent incidents.

Qualifications & Requirements

• Diploma or Degree in Information Technology, Computer Engineering or a related field.
• 5-8 years of experience in desktop support or IT operations, with hands-on exposure to networks and servers.
• Strong knowledge of Windows 10/11, Microsoft 365, Intune and Active Directory / Entra ID; macOS support is a plus.
• Sound networking fundamentals: TCP/IP, VLANs, Wi-Fi and firewalls (e.g. Fortinet, Palo Alto or Cisco).
• Experience with Windows Server administration, backup solutions and virtualisation.
• Familiarity with ITSM platforms such as ServiceNow, Jira Service Management or Freshservice.
• Certifications such as CompTIA A+/Network+, CCNA, Microsoft MD-102 or AZ-104 are advantageous.
• Experience supporting users across multiple countries; background in data centre, telco or critical infrastructure environments preferred.
• Customer-focused, organised and able to work independently with minimal supervision.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

[phone]

EA License Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz