IT Operations Lead — End-User & Network Support

Talentvis Singapore Pte Ltd.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Talentvis Singapore Pte. Ltd. seeks a versatile in-house IT Support Specialist to support our corporate headquarters in Singapore and assist at event venues.

You will troubleshoot hardware, manage networks, and keep staff, clients, and attendees connected when it matters most. This role covers device lifecycle, SOPs, asset management, vendor coordination, and on-site IT upgrades. Experience with Windows, Mac, iOS/Android devices and networking is preferred; privacy and security best practices

Qualifications

• Provide end-user support across devices and platforms.
• Develop and enforce SOPs for onboarding, offboarding, and asset tracking.
• Coordinate with vendors for contracts, SLAs, and hardware refresh cycles.

Responsibilities

• Provide end-user support and device management.
• Configure, deploy, and troubleshoot Windows/Mac laptops, desktops, and mobile devices.
• Deliver in-person IT support and troubleshooting for staff and attendees at events.
• Establish and execute standardized IT operating procedures for onboarding/offboarding and asset management.
• Manage office network equipment (routers, switches, APs) and cabling.
• Oversee workplace tech including AV systems, printers, and meeting room setups.
• Lead IT initiatives such as infrastructure upgrades and hardware refresh cycles.
• Enforce endpoint security, patches, antivirus, and screen-lock policies.
• Forecast IT budget and manage hardware lifecycle planning.
• Coordinate ISP and tech vendor relationships and monitor SLAs.
• Guide junior IT staff, interns, and external contractors.

Skills

End-User Support

Device Management

Network Troubleshooting

Vendor Management

SOP Development

Tools

AWS

Azure

Job description

Talentvis Singapore Pte. Ltd. seeks a versatile in-house IT Support Specialist to support our corporate headquarters in Singapore and assist at event venues.

You will troubleshoot hardware, manage networks, and keep staff, clients, and attendees connected when it matters most. This role covers device lifecycle, SOPs, asset management, vendor coordination, and on-site IT upgrades. Experience with Windows, Mac, iOS/Android devices and networking is preferred; privacy and security best practices