Configuration Management Database Manager (Bank, Permanent)

GMP RECRUITMENT SERVICES (S) PTE LTD; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

GMP Recruitment Services (S) Pte Ltd is seeking a senior CMDB and ITAM leader to govern the regional CMDB operating model and drive standardisation across APAC entities. You will oversee ServiceNow ITAM implementations, data onboarding, and ongoing data quality controls to ensure accurate CI data and service mappings.

The role requires deep expertise in CMDB governance, ITAM processes, and cross-location coordination with ITSM, Infrastructure, Applications, Security, and EA teams to deliver

Qualifications

• 10+ years in IT Asset Management or Service Management.
• 3–5 years managing CMDB, ServiceNow Discovery, and IRE.
• Strong CMDB governance and data quality controls.
• Experience leading ServiceNow ITAM implementations across multiple entities.
• Experience establishing CMDB controls and KPIs/CRIs.
• Knowledge of IT infrastructure services and asset-to-service mapping.

Responsibilities

• Own and govern the CMDB operating model and standards.
• Lead regional ServiceNow ITAM implementation and data onboarding.
• Maintain CMDB data quality controls, monitoring, and remediation.
• Define and govern CI relationships, asset-to-service mapping, and dependencies.
• Oversee CMDB/ITAM operations, vendor delivery, and milestones.
• Coordinate with ITSM, Infrastructure, Applications, Security, and EA to standardise processes.

Skills

IT Asset Management

Configuration Management

ServiceNow

Data Quality

CMDB Governance

IT Operations

Tools

ServiceNow ITAM

Service Mapping

IRE

Job description

Responsibilities

• Own and govern the regional CMDB and Configuration Management operating model, including standards, processes, procedures, service expectations, and continuous improvement aligned with enterprise and global frameworks.
• Lead regional ServiceNow IT Asset Management (ITAM) implementation, master asset data onboarding, validation, and production readiness across APAC entities.
• Establish and maintain CMDB data quality controls, monitoring, certification, exception management, and remediation to ensure CI data accuracy, completeness, consistency, and integrity.
• Define and govern configuration item (CI) relationships, asset-to-system mapping, and service dependencies across infrastructure, applications, systems, and business services.
• Oversee regional CMDB/ITAM operations, including analyst activities, vendor delivery, implementation milestones, performance monitoring, and adoption of regional standards.
• Coordinate with ITSM, Infrastructure, Applications, Security, Enterprise Architecture, ServiceNow, and regional service owners to standardise processes, resolve data issues, and improve CMDB effectiveness.

Requirements

• Minimum 10 years of relevant experience in IT Asset Management, Configuration Management, or Service Management within IT infrastructure or operations environments.
• Minimum 3-5 years of hands‑on experience managing CMDB, ServiceNow Discovery, Service Mapping, and Identification and Reconciliation Engine (IRE).
• Strong knowledge of CMDB governance, ITAM processes, configuration management frameworks, data quality controls, and IT infrastructure operations.
• Experience leading ServiceNow ITAM implementations, regional master data onboarding, data validation, and CMDB process standardisation across multiple entities or locations.
• Experience establishing and monitoring CMDB controls, data quality KPIs/KRIs, dashboards, reporting, data certification, and remediation processes.
• Working knowledge of IT infrastructure services, asset‑to‑service mapping, configuration item relationships, and operational risk management.