Regional Customer Service Engineer (Tuas)

MURATA ELECTRONICS SINGAPORE (PTE) LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Murata Electronics Singapore (PTE) Ltd. is seeking a Customer Quality Assurance professional based in Tuas, Singapore. You will act as the primary quality interface for designated customers, handling inquiries, technical discussions, and escalation updates to ensure timely resolutions.

You will lead corrective actions, 8D reports, CAPA implementation, and monitor quality performance across returns, failed samples, and change-control activities with cross-functional teams.

Qualifications

• Bachelor's degree in Electronics, Electrical, Mechanical, Computer, Industrial, Quality Engineering or equivalent.
• Excellent English and Chinese language skills are required.
• Strong communication and stakeholder management abilities.
• Experience in QA/QC, manufacturing or engineering is preferred.

Responsibilities

• Serve as the primary quality contact for assigned customers, managing inquiries, discussions, escalation updates, reports and communications.
• Receive and assess customer complaints, initiate containment, lead root-cause investigations, and drive 8D and CAPA processes.
• Handle customer returns, failed samples, testing arrangements and disposition per safety and handling procedures.
• Prepare and conduct customer audits, site visits, qualification activities, and manage change-control communications.
• Compile and report customer quality metrics, drive improvement actions, and update related FMEA and control plans.

Skills

Interpersonal skills

Communication skills

Problem-solving

Technical & analytical

Education

Bachelor's degree in Electronics, Electrical, Mechanical, Computer, Industrial, Quality Engineering or equivalent

Job description

JOB DESCRIPTION

Department: Quality Assurance

Report to: Section Head of Regional Customer Service (RCS)

Functional Relationships with: Equipment Engineering, Yield Engineering, Production, Product Design,

Procurement, Production Planning, customer

POSITION PROFILE

Based in: Singapore

Job site: Tuas

Successful candidate will:

The successful candidate will support the RCS (QA) Team in maintaining and improving quality assurance activities for Tuas operations.

KEY DUTIES & RESPONSIBILITIES:

Customer Communication and Quality Interface

• Serve as the primary quality contact for assigned customers, managing quality enquiries, technical discussions, escalation updates, investigation reports and other customer-quality communications in a timely and professional manner.

Customer Complaint, Customer 8D and Final Closure Ownership

• Receive and assess customer complaints, initiate containment and risk assessment, lead root-cause investigations, prepare 8D and CAPA reports, verify corrective-action effectiveness, and follow up with customers until acceptance and formal closure.

Customer Return and Failed-Sample Control

• Receive, identify, quarantine, trace and document returned cells, modules, battery packs and failed samples. Arrange approved testing, failure analysis and disposition in compliance with product safety, handling, storage and transportation procedures.

Customer Audit, Qualification and Change-Control Support

• Prepare and conduct customer audits, site visits, product qualification and requalification activities. Prepare supporting evidence, close audit findings, assess customer impact from product or process changes, and obtain required customer notification or approval before implementation

Customer Quality Performance Monitoring and Improvement

• Compile, analyse and report customer-quality indicators, including complaints, PPM/DPPM, return rates, repeat failures, response timelines, 8D status, cost of poor quality and customer scorecard results. Implement assigned improvement actions and update relevant FMEA, control plans, inspection methods and procedures.

ABILITY / COMPETENCY REQUIRED:

• Bachelor's degree in Electronics, Electrical, Mechanical, Computer, Industrial, Quality Engineering or equivalent. Diploma holders with relevant QA/QC, manufacturing or engineering experience may be considered.
• Positive attitude, good inter-personal and communication skills are compulsory.
• Proficiency language in English & Chinese.
• Customer and audit handling ability.
• Scientific problem-solving competency.
• Technical and analytical capability