Refunds Operations Specialist

PERSOL; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking a detail-oriented Refund Operations Assistant for a 6-month contract at Kallang Sector. The role involves managing end-to-end refund communications, coordinating with service providers, and liaising with Accounts Payable to track manual refunds.

Strong Excel skills (Pivot Tables, VLOOKUP/XLOOKUP) and data accuracy are essential. Entry-level candidates with solid administrative skills may be considered, with extendable options based on performance.

Qualifications

• Diploma in Business Administration, Operations Management, or related discipline.
• Strong attention to detail and accuracy when handling data.
• Excellent organizational and multitasking skills with the ability to manage multiple stakeholders.
• Good interpersonal and communication skills with the ability to work effectively at all levels.
• Proactive, responsible, and a strong team player with a positive work attitude.
• Proficient in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, Data validation and filtering.
• Effective verbal and written communication skills.
• Ability to work independently and meet tight operational timelines.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint, Outlook).
• Relevant operational or customer service experience is advantageous; entry level with strong administrative skills may be considered.

Responsibilities

• Manage end-to-end customer communications and provide timely status updates until refunds are successfully completed.
• Coordinate with third-party service providers to validate wallet balances, extract refund-related data, and support automated refund processing and reconciliation activities.
• Coordinate with Accounts Payable on manual refund submissions and payment status tracking.
• Monitor and track refund requests through the entire refund lifecycle, from submission to completion with supporting documentation.
• Prepare and process weekly refund batches.
• Generate regular operational reports and status updates on pending, failed or incomplete refunds.
• Drive closure of the refund programme by proactively following up on outstanding cases and minimising unresolved wallet balances.
• Support ad hoc business, operational and administrative activities as required.

Skills

Attention to detail

Organizational skills

Multitasking

Communication skills

Team player

Excel

Pivot Tables

VLOOKUP/XLOOKUP

Data validation

Independent working

Education

Diploma in Business Administration

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

PERSOL Singapore Pte Ltd is seeking a detail-oriented Refund Operations Assistant for a 6-month contract at Kallang Sector. The role involves managing end-to-end refund communications, coordinating with service providers, and liaising with Accounts Payable to track manual refunds.

Strong Excel skills (Pivot Tables, VLOOKUP/XLOOKUP) and data accuracy are essential. Entry-level candidates with solid administrative skills may be considered, with extendable options based on performance.