Refund Operations Specialist - 6-Month Contract

PERSOL; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

PERSOL in Singapore invites applications for a 6-month contract role at Kallang Sector to lead end-to-end refund operations, manage customer communications, and coordinate with third-party providers and internal teams to drive closure of the refund programme.

You will process weekly refund batches, generate status reports, and support related administrative tasks, with strong Excel skills and attention to detail.

Qualifications

• Diploma in Business Administration, Operations Management, or related discipline.
• Strong attention to detail and data accuracy.
• Excellent organizational and multitasking abilities across stakeholders.
• Effective verbal and written communication at all levels.
• Proficiency in Excel (Pivot Tables, VLOOKUP/XLOOKUP, data validation).

Responsibilities

• Manage end-to-end customer communications and provide timely refunds updates.
• Coordinate with third-party providers to validate wallet balances and data.
• Coordinate with Accounts Payable on manual refund submissions and payment status.
• Monitor refund requests through the entire refund lifecycle with documentation.
• Prepare and process weekly refund batches.
• Generate operational reports on pending, failed or incomplete refunds.
• Drive closure of the refund programme by following up on outstanding cases.
• Support ad hoc business and administrative activities as required.

Skills

Attention to detail

Organizational skills

Multitasking

Interpersonal skills

Microsoft Excel

Pivot Tables

VLOOKUP/XLOOKUP

Data validation and filtering

Verbal and written communication

Independent working

Team player

Education

Diploma in Business Administration or Operations Management

Tools

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Job description

PERSOL in Singapore invites applications for a 6-month contract role at Kallang Sector to lead end-to-end refund operations, manage customer communications, and coordinate with third-party providers and internal teams to drive closure of the refund programme.

You will process weekly refund batches, generate status reports, and support related administrative tasks, with strong Excel skills and attention to detail.