Refund Operations Specialist (6-Month Contract)

PERSOL

Singapore

On-site

SGD 36,000 - 60,000

Part time

5 days ago

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Job summary

PERSOL in Singapore is seeking a detail-oriented professional for a 6-month contract in the Kallang area. You will manage end-to-end refund operations, coordinating with third-party providers and internal teams to drive the closure of the refund programme.

You will handle customer communications, prepare weekly refund batches, and generate operational reports while coordinating with AP for payment status. A Diploma in Business Administration or related field, strong Excel skills, and meticulous

Qualifications

Diploma in Business Administration, Operations Management, or a related discipline.
Strong attention to detail and accuracy when handling data.
Excellent organizational and multitasking skills with the ability to manage multiple stakeholders.

Responsibilities

Manage end-to-end customer communications and provide timely status updates until refunds are completed.
Coordinate with third-party service providers to validate wallet balances and support refund processing.
Coordinate with Accounts Payable on manual refund submissions and payment status tracking.
Monitor refund requests through the entire lifecycle, from submission to completion with documentation.
Prepare and process weekly refund batches.
Generate regular operational reports on pending, failed or incomplete refunds.
Drive closure of the refund programme by following up on outstanding cases.