Refunds & Operations Assistant (6-Month Contract)

PERSOL; Singapore; On-site; SGD 28,000 - 47,000; Full time

Job summary

PERSOL Singapore Pte Ltd in Singapore is seeking a detail-oriented Operations Assistant on a 6-month contract (extendable) to manage refunds and related data processes at our Kallang Sector location. You will coordinate with third-party providers and Accounts Payable to ensure timely refunds and accurate reconciliation.

The ideal candidate holds a Diploma in Business Administration or a related discipline, demonstrates strong Excel skills (Pivot Tables, VLOOKUP/XLOOKUP), and can multitask while

Qualifications

• Diploma in Business Administration, Operations Management, or a related discipline.
• Strong data accuracy and attention to detail.
• Excellent organizational and multitasking abilities.
• Good interpersonal and communication skills; able to work with all levels.
• Proactive, responsible team player with a positive attitude.
• Proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, data validation.
• Ability to work independently and meet tight timelines.
• Fresh graduates with strong administrative skills may be considered.

Responsibilities

• Manage end-to-end customer communications and provide timely status updates until refunds are completed.
• Coordinate with third-party service providers to validate wallet balances and support refund processing.
• Coordinate with Accounts Payable on manual refund submissions and payment status tracking.
• Monitor refunds through the entire lifecycle with supporting documentation.
• Prepare and process weekly refund batches.
• Generate operational reports and status updates on refunds (pending, failed or incomplete).
• Drive closure of the refund programme by following up on outstanding cases.
• Support ad hoc business, operational and administrative activities as required.

Skills

Attention to detail

Organizational skills

Multitasking

Communication skills

Team player

Proactive attitude

Education

Diploma in Business Administration/Operations Management or related discipline

Tools

Excel

Job description

PERSOL Singapore Pte Ltd in Singapore is seeking a detail-oriented Operations Assistant on a 6-month contract (extendable) to manage refunds and related data processes at our Kallang Sector location. You will coordinate with third-party providers and Accounts Payable to ensure timely refunds and accurate reconciliation.

The ideal candidate holds a Diploma in Business Administration or a related discipline, demonstrates strong Excel skills (Pivot Tables, VLOOKUP/XLOOKUP), and can multitask while